HR Operations Lead — Talent & Process Excellence

Robert Walters; Manchester; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A leading recruitment agency is seeking an HR Operations Team Lead based in Manchester. This permanent role involves leading and developing a high-performing HR team, enhancing service excellence, and managing complex HR requests. The ideal candidate will possess strong leadership, communication, and stakeholder management skills. This position offers a hybrid work setup, requiring three days in the office each week. Join a company committed to an inclusive culture and impactful client outcomes.

Qualifications

• Proven HR Operations leader with a strong record.
• Ability to grow and develop high-performing teams.
• Global experience across diverse regions.

Responsibilities

• Lead and develop a high-performing HR team.
• Track and analyse metrics for process improvements.
• Manage escalations and complex HR requests.
• Promote HR self-service tools and support transactions.
• Identify trends and recommend operational improvements.

Skills

Leadership and coaching skills

Stakeholder management

Process improvement

Communication skills

Results-oriented

Job description

A leading recruitment agency is seeking an HR Operations Team Lead based in Manchester. This permanent role involves leading and developing a high-performing HR team, enhancing service excellence, and managing complex HR requests. The ideal candidate will possess strong leadership, communication, and stakeholder management skills. This position offers a hybrid work setup, requiring three days in the office each week. Join a company committed to an inclusive culture and impactful client outcomes.