HR Onboarding Team Leader

Progressis; Birmingham; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading international brand is seeking a proactive HR Onboarding Team Leader to join their Shared Service Function in Birmingham. This hybrid role involves leading a team of 4-5 HR Administrators, ensuring high-quality onboarding services and operational excellence. Ideal candidates have prior HR onboarding experience and a track record in team management. The position emphasizes data accuracy, service delivery, and continuous process improvement, contributing significantly during a period of transformation.

Qualifications

• Previous experience in HR or onboarding within a shared service environment is essential.
• Proven track record in managing a team and meeting SLAs.

Responsibilities

• Lead and develop a team of HR Administrators.
• Ensure service delivery tasks are completed accurately and efficiently.
• Act as a subject matter expert for onboarding processes.
• Manage the internal ticketing workflow effectively.
• Work closely with an external screening provider to ensure compliance.
• Produce weekly reports for stakeholders with insights for improvement.
• Identify and implement process improvement opportunities.
• Support HR projects to align with strategic goals.
• Promptly resolve escalations and queries.

Skills

Team Leadership

Customer-centric service delivery

HR expertise

Data accuracy

Process improvement

Job description

Katie Bard has an exciting opportunity working for a International brand for a proactive and collaborative HR Onboarding Team Leader to join our expanding HR Shared Service Function.

This role is hybrid with 3 days in office.

This is a fantastic opportunity to step into a role at a pivotal time of transformation. The firm are managing change with regard to HR technology landscape, streamlining processes, and strengthening the way we support our people. As the HR Onboarding Team Leader, you will lead the delivery of high-quality service across the HR Onboarding team. Your focus will be on operational excellence, data accuracy, and ensuring a positive experience for every new joiner. You will provide day-to-day leadership to a team of 4–5 HR Administrators within the Shared Service Function.Key responsibilities include :

• Team Leadership & Development : Manage, coach, and upskill HR Administrators, ensuring they are equipped to deliver a consistently high standard of customer‑centric service.
• Service Delivery Oversight : Ensure all onboarding and administrative tasks are completed accurately, efficiently, and within agreed SLAs.
• Subject Matter Expertise : Act as the onboarding specialist for the Shared Service Function, offering expert guidance across wider HR activity.
• Ticketing Workflow Management : Oversee the internal ticketing system, ensuring effective triage, timely responses, and appropriate prioritisation of high‑importance tasks.
• Relationship Management : Work closely with external employment screening provider, ensuring compliance, accuracy, and a smooth candidate experience.
• Reporting & Insights : Produce weekly operational reports for internal stakeholders, contributing insights and recommendations for continuous improvement.
• Process Improvement : Identify opportunities to streamline workflows, enhance accuracy, and elevate the onboarding experience.
• Project Support : Lead or contribute to HR projects, ensuring successful delivery and alignment with strategic goals.
• Issue Resolution : Investigate and resolve escalations, ensuring queries are handled professionally and promptly.

Applicants must have HR / Onboarding experience within an HR Shared Service centre environment. You will have experience managing a team monitoring performance and SLAs.Katie Bard is acting as an agency and is an equal opportunities employer