HR Onboarding Team Leader

katiebard; Birmingham; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading HR firm in Birmingham is seeking an experienced HR Onboarding Team Leader to join their Shared Service Function. This hybrid role requires proven HR onboarding experience in a shared service center, with responsibilities involving team leadership, service delivery oversight, and process improvement. The successful candidate will manage a team of HR Administrators while ensuring high-quality service delivery. This is a fantastic opportunity to influence the transformation of HR processes within the organization.

Qualifications

• Experience in HR onboarding within a shared service centre environment.
• Proven ability to manage and develop a team of HR Administrators.
• Familiarity with service delivery and performance monitoring.

Responsibilities

• Lead and develop a team of HR Administrators.
• Ensure service delivery meets agreed SLAs.
• Act as the onboarding specialist for the Shared Service Function.
• Manage internal ticketing system and prioritize tasks.
• Collaborate with external screening providers.
• Produce weekly operational reports for stakeholders.
• Identify opportunities for process improvement.
• Contribute to HR projects and support their successful delivery.
• Resolve escalations and handle queries promptly.

Skills

HR experience

Team leadership

Customer-centric service

Process improvement

Job description

Katie Bard has an exciting opportunity working for a International brand for a proactive and collaborative HR Onboarding Team Leader to join our expanding HR Shared Service Function.

This role is hybrid with 3 days in office.

This is a fantastic opportunity to step into a role at a pivotal time of transformation. The firm are managing change with regard to HR technology landscape, streamlining processes, and strengthening the way we support our people. As the HR Onboarding Team Leader, you will lead the delivery of high-quality service across the HR Onboarding team. Your focus will be on operational excellence, data accuracy, and ensuring a positive experience for every new joiner. You will provide day-to-day leadership to a team of 4–5 HR Administrators within the Shared Service Function.Key responsibilities include :

• Team Leadership & Development : Manage, coach, and upskill HR Administrators, ensuring they are equipped to deliver a consistently high standard of customer‑centric service.
• Service Delivery Oversight : Ensure all onboarding and administrative tasks are completed accurately, efficiently, and within agreed SLAs.
• Subject Matter Expertise : Act as the onboarding specialist for the Shared Service Function, offering expert guidance across wider HR activity.
• Ticketing Workflow Management : Oversee the internal ticketing system, ensuring effective triage, timely responses, and appropriate prioritisation of high‑importance tasks.
• Relationship Management : Work closely with external employment screening provider, ensuring compliance, accuracy, and a smooth candidate experience.
• Reporting & Insights : Produce weekly operational reports for internal stakeholders, contributing insights and recommendations for continuous improvement.
• Process Improvement : Identify opportunities to streamline workflows, enhance accuracy, and elevate the onboarding experience.
• Project Support : Lead or contribute to HR projects, ensuring successful delivery and alignment with strategic goals.
• Issue Resolution : Investigate and resolve escalations, ensuring queries are handled professionally and promptly.

Applicants must have HR / Onboarding experience within an HR Shared Service centre environment. You will have experience managing a team monitoring performance and SLAs.Katie Bard is acting as an agency and is an equal opportunities employer