HR Onboarding Administrator - 12 Months Contract

Informa; Colchester; On-site; GBP 28,000 - 35,000; Full time

Job summary

A global business services company based in Colchester is seeking an HR Support Officer to manage a seamless onboarding experience for new colleagues. This role entails liaising with hiring managers, ensuring adherence to company policies, and maintaining HR documentation. The ideal candidate should possess strong communication skills, proficiency in Microsoft Office, and a background in HR operations. Join us to make pivotal contributions towards employee experience and career development within a supportive culture.

Benefits

25 days annual leave

Company-funded private medical cover

ShareMatch scheme

Strong wellbeing support

Qualifications

• Ability to build good relationships with stakeholders.
• Remain approachable under pressure.
• Handle sensitive information securely.

Responsibilities

• Provide first point of contact for hiring managers.
• Initiate new starter onboarding process.
• Organize key onboarding events throughout the programme.

Skills

Good communication skills

Proficient in Excel

Excellent Customer Service skills

Good time management skills

Ability to act with integrity

Problem-solving skills

Good oral and written communication skills

Education

Understanding of Applicant Tracking Systems

Knowledge of onboarding or recruitment administration

Experience in HR SSO environment

Tools

Excel

Word

Outlook

Job description

At Informa, no two days and no two people are the same, and you'll find the freedom, opportunity and support of a fantastic community to make a real impact.

We’re an international business that connects specialists with knowledge, helping them to learn more, know more and do more through live and on demand events, digital and data‑driven services and academic research.

We are home to over 10,000 colleagues across 30 countries and are a member of the UK’s FTSE 100 group of leading public companies. We’re thrilled to have earned the #3 spot in Glassdoor's Best Places to Work 2025 UK list, a recognition based solely on reviews by those who know us best - our current and previous colleagues.

In Global Support, we provide expert guidance and hands‑on support to the Informa Group and Informa’s many business teams. Across tech, finance, legal, corporate development, HR, communications, operations and many other areas, we work collaboratively and flexibly to help our brands serve their customers and help the company succeed.

Job Description

This role is based in our Colchester office.

The HR SSO is responsible for the full ‘Hire to Retire’ employment cycle of approx. 11,000 colleagues globally and is split into 4 areas, HR SSO EMEA, HR SSO America’s, HR SSO APAC and MI (Management Information).

HR SSO EMEA is responsible for the provision of services to approx. 4,000 colleagues and is split into two further areas, Pre‑employment Onboarding and Administration.

You must ensure that all company policies are adhered to. You must also ensure that duties are carried out within set time limits whilst providing an excellent level of service to all Informa customers and colleagues.

Informa takes the security and privacy of company, colleague and customer data seriously and you are responsible for working securely and supporting this within your duties.

Key Responsibilities

• Provide first point of contact for hiring managers and new colleagues resolving queries professionally and promptly
• Working with the pre‑employment team to establish a smooth transition of all starters post offer and moving into the onboarding stages
• Management and updating of the new colleague tracker on a day‑to‑day basis
• Initiate new starter onboarding process, preparation and issuing of all documentation, welcome meetings and reminders starting at pre‑boarding through to one year after joining
• Organise key onboarding events throughout the programme, ensuring the colleague is informed and attending, whilst maintaining the tracking schedule
• Support in maintaining all documentation on an annual basis
• Handles diverse and confidential information requiring extreme accuracy, independent judgement and discretion

People Management Responsibilities

• General duty of care to colleagues
• Work collaboratively across teams/businesses
• Act as a role model to others
• Provide help and a buddy system to other members of the team depending upon your level (SSC Specific)

Qualifications

Skills & Abilities

• Good communication skills with the ability to build good relationships with a wide range of stakeholders, internal departments and key contacts
• Proficient skills in Excel, Word and Outlook are essential
• Remain approachable under pressure
• Knowledge and ability to use relevant internal systems
• Ability to act with integrity, tact and diplomacy with sensitive and confidential information and handle it in a secure and safe manner at all times
• Work as part of a team
• Ability to complete a variety of related tasks
• Pro‑actively solve problems
• Excellent Customer Service skills
• Good time management skills
• Ability to be flexible within role
• Excellent oral and written communication skills

Knowledge & Qualifications

• Understanding of Applicant Tracking Systems/Onboarding Platforms advantageous
• Good knowledge and understanding of onboarding or recruitment administration
• Previous experience within a HR SSO environment desirable

Additional Information

We believe that great things happen when people connect face‑to‑face. That's why we work in‑person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely.

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com.

Our benefits include:

• Great community: a welcoming culture with in‑person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on‑demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
• Time out: 25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
• A flexible range of personal benefits to choose from, plus company funded private medical cover
• A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares
• Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more
• Recognition for great work, with global awards and kudos programmes
• As an international company, the chance to collaborate with teams around the world

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.

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