HR Officer, Payroll - Apprentice

Office for Standards in Education, Children's Services and Skills; Manchester; On-site; GBP 100,000 - 125,000; Full time

Job summary

A public sector organization in Manchester is seeking a Payroll Manager responsible for managing payroll operations and stakeholder relationships. The ideal candidate will have experience in analysing complex payroll cases, ensuring compliance with payroll legislation, and leading a team effectively. GCSEs in English and Maths are required, along with the ability to adapt and communicate effectively across different levels. This role offers an opportunity to influence payroll service delivery improvements.

Qualifications

• GCSE in English (grade C) required.
• GCSE in Maths (grade C) required.
• Share any other relevant qualifications and industry experience.

Responsibilities

• Identify risks and recommend service delivery improvements.
• Manage payroll provider and stakeholder relationships.
• Communicate complex payroll concepts effectively.
• Analyse complex payroll cases including pensions, pay, and benefits.
• Design and maintain payroll administrative procedures.

Job description

Responsibilities

• Identify the risks and opportunities presented by a payroll provider/customer model. Recommend appropriate service delivery improvements.
• Manage the provider/customer and other stakeholder relationships necessary to influence successful payroll outcomes (including delivery, customer care and enquiry handling).
• Communicate complex payroll concepts to customers and other less technical stakeholders; Communicate effectively at different levels of the organisation, selecting an appropriate communication method for the audience.
• Identify and source all of the information required in a complex payroll case to enable accurate calculation.
• Analyse and determine complex payroll cases, including pensions, pay and benefits, considering all relevant data and other evidence.
• Balance the trade-offs between automated and non-automated payroll approaches. Identify and complete payroll calculation manually where needed.
• Match the payroll decision needed against the skill sets within your team and the risks involved when determining who should deliver the work.
• Design, implement and maintain payroll administrative procedures and guidance that enables payroll team delivery including technical data, and both business as usual and contingency (disaster recovery) handling.
• Utilise available technological platforms when delivering payroll operations by balancing the benefits and risks of the system used. As an example, this might mean the latest HMRC reporting tool, or utilising AI/automation advancements.
• Adjust leadership style to achieve results, having regard to both individuals within the team and how the team works together.
• Interpret and apply all payroll legislation, guidance and case law pertinent to a complex case.
• Quality assure your own and your teams payroll calculations to ensure accuracy and compliance. Ensure that you and your team act compliantly when transacting customer payroll by deploying a quality assurance process proportionate to the payroll issues.
• Make recruitment and retention decisions/recommendations, as necessary.
• Co-ordinate and manage your team's payroll workload in order to meet key performance indicators and contractual obligations.
• Reconcile your teams final payroll run.

Qualifications

• GCSE in: English (grade C)
• GCSE in: Maths (grade C)
• Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.