HR Officer - 6 month FTC

CityFibre; Irlam; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading digital infrastructure company in the UK is seeking an HR Officer to serve as the first point of contact for HR and Employee Relations inquiries. The role involves advising line managers on HR policies, managing ER cases, and supporting strategic HR projects. Candidates should have a strong background in Employee Relations and be adept in handling multiple priorities. The position offers a competitive salary, performance-related bonus, and a comprehensive benefits package, promoting a positive work environment.

Benefits

25 days annual leave

Day off on your birthday

Private medical insurance

Family friendly policies

Qualifications

• Strong background in Employee Relations (ER) and case management in a fast-paced environment.

Responsibilities

• Advise and coach line managers on HR policies and processes.
• Manage and resolve various Employee Relations (ER) cases.
• Identify risks and evaluate priorities for each case.
• Utilize the service desk platform for HR queries.

Skills

Strong letter and report writing skills

Flexible attitude

Ability to multitask with conflicting priorities

Experience working cross departmental

Job description

This hybrid role offers a great balance of home and office working. You’ll join your colleagues in your local office 2‑3 days per week.

As the UK’s largest fibre‑only network, and its only proven wholesale challenger, we’re busy setting new standards for what digital infrastructure can and should be.

Designed from scratch for the internet, our network is greener, more reliable and ready for the future. The products we provide over it not only lead the market on speed, value and service, they help businesses to innovate, provide entire communities with a better foundation for their digital lives and support economic growth, locally and nationally.

What does that mean for you? The opportunity to make internet connections (and daily life) a whole lot better, for a lot of people!

Joining us as a HR Officer

You will be the first point of contact for all HR and Employee Relations (ER) enquiries, delivering expert support to both the HR team and wider business, while also contributing to key strategic HR projects.

You’ll receive a competitive salary, a performance‑related bonus, and a range of benefits to support you across your financial, physical and mental wellbeing.

What you can expect to be doing

• Advise, support and coach new and existing line managers with various HR policies and processes
• Manage and resolve a range of ER cases, including but not limited to supporting underperformance and absence management
• Assess workplace priorities, identify risks, and ensure each case is evaluated and managed appropriately on its own merit
• Utilise the service desk platform to track and respond to a variety of HR queries within a prompt and efficient manner

What you’ll bring to the role

You will have a strong background in Employee Relations (ER) and case management, within a fast paced environment. You’ll also have:

• Strong letter and report writing skills
• Flexible attitude and adaptable to changing priorities and styles depending on business demands
• Demonstrated ability to multitask with conflicting priorities
• Experience working cross departmental

Diversity, Inclusion & Belonging

We’re a Times Top 50 Employer for Gender Equality. We’re endorsed by WORK180 and we’re a partner of Diversifying. We have pledged our commitment to the Armed Forces Gold Covenant, are a Care Leaver Friendly Employer, and we’re a Disability Confident Leader. Working together with our Employee Communities, we’re wholly committed to ensuring that our people’s voices are heard, and that everyone feels a sense of belonging and pride to be a part of CityFibre. If you’d like to explore our culture and values, check out The CityFibre Way.

What you can expect from us

We want to offer you all the support you need to thrive inside and outside of work. This means giving you the tools to grow your career with us, as well as a comprehensive benefits package that you can adapt to your lifestyle. This includes 25 days annual leave, a day off on your birthday, a day off to support a charity or organisation of choice, a range of wellbeing and savings initiatives including private medical insurance, and supportive family friendly and menopause policies.

We want to create a sense of belonging for everyone. We celebrate our differences and work to ensure everyone has the best chance to succeed, starting with our recruitment process. No matter your background, family or carer status, ethnicity, sexual orientation, religion, age, disability, gender, or gender identity, we welcome your application. If you need any support or reasonable adjustments throughout the application process, please email us at [e-mail]. We want to help!