HR Officer

ISS; East Midlands; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading workplace management company in the UK seeks an HR Officer to provide hands-on support for managing casework, including sickness absence and grievances. You will play a key role in implementing HR strategies aimed at enhancing employee wellbeing and organizational culture. The ideal candidate should have strong HR operations experience, excellent communication skills, and a commitment to fostering an inclusive work environment. Being onsite 4 days a week is essential for this role.

Qualifications

• Strong experience in HR operations and case management.
• Proven ability to handle a variety of employee relations cases confidently.
• Personable with excellent communication skills, able to engage with employees at all levels.
• Highly organised and able to prioritise workload effectively.
• Flexible and adaptable to changing business needs.
• Committed to being onsite 4 days a week.
• Passionate about employee engagement, wellbeing, and fostering an inclusive workplace culture.

Responsibilities

• Provide guidance and support to managers on HR policies, procedures, and employment law.
• Manage casework including sickness absence, informal grievance cases, and early-stage performance management.
• Collaborate with the Key Account Director and Operations Leads to drive high standards of people performance.
• Ensure compliance with company policies and client-specific requirements where applicable.
• Support the delivery of the People & Culture strategy and operational business objectives.
• Promote best practices in equality, diversity, and inclusion across the organisation.
• Research and implement evidence-based approaches to health, wellbeing, and employee engagement.
• Raise awareness of corporate social responsibility and charity activities to foster a positive and inclusive environment.
• Develop and improve management information, reporting insights to enhance decision-making processes.

Skills

HR operations experience

Employee relations handling

Communication skills

Organisational skills

Flexibility

Job description

Overview

Job Description

The HR Officer will provide hands-on support in managing casework, including sickness absence, informal grievances, early-stage performance management, and other employee engagement initiatives. You will also play a key role in implementing the Central People & Culture strategy, monitoring and reporting on HR activities, and introducing improvements to management information to support data-driven decision-making. This position offers the opportunity to make a tangible impact on employee wellbeing, organisational performance, and workplace culture.

Key Responsibilities

• Provide guidance and support to managers on HR policies, procedures, and employment law.
• Manage casework including sickness absence, informal grievance cases, and early-stage performance management.
• Collaborate with the Key Account Director and Operations Leads to drive high standards of people performance.
• Ensure compliance with company policies and client-specific requirements where applicable.
• Support the delivery of the People & Culture strategy and operational business objectives.
• Promote best practices in equality, diversity, and inclusion across the organisation.
• Research and implement evidence-based approaches to health, wellbeing, and employee engagement.
• Raise awareness of corporate social responsibility and charity activities to foster a positive and inclusive environment.
• Develop and improve management information, reporting insights to enhance decision-making processes.

Professional and Personal Competencies / Qualifications

• Strong experience in HR operations and case management.
• Proven ability to handle a variety of employee relations cases confidently.
• Personable with excellent communication skills, able to engage with employees at all levels.
• Highly organised and able to prioritise workload effectively.
• Flexible and adaptable to changing business needs.
• Committed to being onsite 4 days a week.
• Passionate about employee engagement, wellbeing, and fostering an inclusive workplace culture.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.