HR Manager

nGeneration Limited; Tipton; On-site; GBP 35,000 - 40,000; Full time

Job summary

A specialist IT Maintenance company is seeking an experienced HR Manager in Tipton. The role involves ensuring compliance with employment law and enhancing employee engagement and performance. Ideal candidates will have a strong background in HR within a growing SME and possess excellent communication skills. A competitive salary between £35,000 and £40,000 is offered along with additional benefits including training and an annual performance bonus.

Benefits

Company van and fuel card

Training opportunities

Annual performance bonus

Company events and team parties

Qualifications

• Previous HR management experience, ideally within a growing SME.
• Strong knowledge of UK employment law.
• Experience in employee relations casework (grievances, disciplinaries, etc.).

Responsibilities

• Own and maintain HR policies and contracts in line with legislation.
• Oversee recruitment compliance and manage HR processes.
• Support managers with employee relations and performance management.

Skills

Knowledge of UK employment law

Communication skills

Organizational skills

Detail-focused

Proactive problem-solving

Education

CIPD Level 5 or equivalent

CIPD Level 7 (desirable)

Tools

Microsoft 365

Job description

About NGeneration

nGeneration is a specialist IT Maintenance and Support business, partnering with clients across the hospitality and retail sectors. Our success comes from combining technical expertise with a people‑first culture. We’re passionate about creating a workplace where employees feel supported, valued, and empowered to thrive.

nGeneration also boasts a brand‑new ‘20,000’ sq ft HQ facility based in Tipton, in the Midlands, that is the central base for all the company’s other activities, such as repairs, support hub (service desk), staging and warehousing. All the ‘behind the scenes’ staff are based at the HQ location.

The Role

As HR Manager, you’ll be responsible for ensuring compliance with employment law and best practice, while also driving initiatives that enhance employee engagement and performance. You’ll manage all core HR processes, from recruitment compliance to employee relations, and act as a trusted advisor to managers and staff. This is a hands‑on role with real influence, ideal for someone who thrives in a growing business and wants to make a tangible impact.

Key Responsibilities

• Own and maintain HR policies, contracts, and procedures in line with employment legislation
• Oversee recruitment compliance: right‑to‑work checks, offer letters, contracts
• Support and advise managers on employee relations (disciplinaries, grievances, performance management)
• Lead the performance review process and ensure consistency across teams
• Track training compliance and support employee development initiatives
• Act as the point of escalation for HR queries raised by other managers
• Provide HR reporting and insights to the leadership team

About You

We’re looking for a candidate with the following attributes.

• Knowledgeable & credible — confident in employment law and HR best practice
• Trusted & approachable — able to support both employees and managers with sensitive issues
• Organised & methodical — capable of managing multiple HR processes consistently
• Detail‑focused — ensuring accuracy in documentation, payroll, and compliance
• Proactive & solutions‑driven — someone who spots risks and finds practical ways forward

Salary

£35,000 to £40,000 per annum depending on qualifications and experience.

Job Type

Full‑Time, Permanent

Typical Working Hours

Monday to Friday, 9:00 to 17:30 with a 1‑hour break through out the day. Candidate should be advised that they may have to work different hours as and when required by the business.

Office Location

Vaughan Park, Tipton, DY4 7UJ

Requirements

• Previous HR management experience, ideally within a growing SME
• Strong knowledge of UK employment law
• Experience in employee relations casework (grievances, disciplinaries, etc.)
• Excellent communication and influencing skills
• Excellent IT skills, specifically the Microsoft 365 package
• CIPD Level 5 (or equivalent experience) as a minimum; Level 7 desirable
• Attention to detail is essential in this role

Benefits

We highly value our employees and understand the importance of work‑life balance and job satisfaction. Therefore, in addition to the company van and fuel card, we offer a comprehensive range of benefits.

• Company van and fuel card
• Training: We believe in continuous learning and growth. That’s why we provide training opportunities to enhance your skills and knowledge, empowering you to excel in your career journey with us.
• Annual Performance Bonus: You will be eligible for an annual performance bonus based on your performance and achievements.
• Company Events and Team Parties: We organise exciting company events, team parties, and team‑building activities throughout the year.