HR Hub Officer

NHS; Liverpool; Hybrid; GBP 27,000 - 31,000; Full time

Job summary

A regional health service organization is seeking an HR Administration Officer to support efficient HR processes. This full-time role involves providing guidance to colleagues and maintaining data accuracy across HR systems. The ideal candidate will possess strong administrative skills and experience within a fast-paced HR environment. The position offers a mix of home and office-based work, along with flexible arrangements and generous annual leave.

Benefits

Minimum of 27 days annual leave

Flexible working arrangements

Qualifications

• Experience in a customer-focused transactional HR environment.
• Experience of working with large scale integrated HR/payroll systems.
• Good knowledge of current HR and payroll practice and legislation.

Responsibilities

• Provide guidance to managers and staff.
• Maintain data accuracy across HR systems.
• Support HR administration processes.

Skills

Organisational skills

Communication skills

Analytical skills

Ability to work under pressure

Education

Relevant Diploma/NVQ level 4 qualification

Tools

HR/Payroll systems (ESR)

Job description

Job summary

Are you an organised, proactive individual with a passion for delivering exceptional service? Join our friendly HR Hub team at North West Ambulance Service NHS Trust, where you'll play a vital role in supporting the HR administration functions that keep our organisation running smoothly.

This is a full‑time, permanent role offering an agile working mix of home and office‑based work, alongside flexible working arrangements and a minimum of 27 days annual leave each year.

As part of our HR Hub, you'll primarily support transactional HR Administration and will also have the opportunity to contribute to recruitment administration. You'll help ensure our processes are efficient, cost‑effective, and customer‑focused – supporting managers and staff throughout their entire employment journey.

If you're someone who takes pride in accuracy, enjoys variety, and thrives in a busy, people‑centred environment, we'd love to hear from you!

Main duties of the job

In this role, you'll:

• Provide clear, friendly guidance and advice to managers, staff, and prospective employees.
• Maintain high standards of data accuracy across HR and payroll systems.
• Support colleagues across the organisation with efficient, professional HR administration.
• Produce quality reporting.

To succeed, you'll bring:

• Experience in a fast‑paced, customer‑focused environment.
• Strong administrative and data input skills.
• Experience using HR/Payroll systems or web‑based packages – ESR is an advantage.
• Excellent organisational and communication skills, with the ability to work under pressure while maintaining attention to detail.
• A good understanding of HR procedures, including Agenda for Change terms and conditions.

About us

North West Ambulance Service NHS Trust provides 24‑hour, 365‑day a year accident and emergency services to those in need of emergency medical treatment and transport. Our highly skilled staff provide life‑saving care to patients in the community and take people to hospital or a place of care if needed. We also provide non‑emergency patient transport services for those patients who require non‑emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and the treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non‑emergency medical help fast, and is available 24 hours a day, 365 days a year.

Details

Posted 13 November 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,485 to £30,162 a year per annum

Contract

Permanent

Working pattern

Full‑time

Reference number

242‑4846

Job locations

Estuary Point, Speke, Liverpool, L24 4RL

Job description and responsibilities

Please ensure you have read the full Job Description and Person Specification before applying for this role.

The Trust reserves the right to close this vacancy early if a large number of applications are received.

Please note, visa sponsorship is not possible for this role for either candidates or existing employees. The skill level and salary for this role does not meet the eligibility criteria for Skilled Worker/ Health and Care Worker visas as set out at gov.uk. Graduate visa holders should have no expectation of long‑term employment through sponsorship. Additionally, your visa conditions and validity period must allow you to work in the role question and for a suitable period to allow training and execution without requiring sponsorship.

Important Dates

• Closing date 27/11/2025
• Shortlisting completed by 01/12/2025
• Interviews 10/12/2025 face to face

Person Specification – Knowledge, Training & Experience (Essential)

• Relevant experience in a relevant customer focussed transactional HR / workforce information environment
• Experience of working with large scale integrated HR/payroll/information systems (ideally ESR)
• Good working knowledge of current relevant HR and payroll practice and legislation, workforce information provision requirements
• Good working knowledge of data protection and freedom of information legislation
• Experience of NHS payroll, Agenda for Change terms and conditions
• Experience of providing procedural training and guidance

Skills and Aptitudes (Essential)

• Ability to work to tight time scales and deadline
• Ability to work as part of a team
• Good communication skills
• Good analytical and numerical skills
• Determined and confident
• Committed to service improvement
• Flexible approach to working and hours of work

Education (Essential)

• Relevant Diploma/NVQ level 4 qualification or equivalent training and experience as identified
• Evidence of continued professional development

Personal Attributes (Essential)

• Able to maintain reliability of attendance, ability to withstand pressure of work
• Willingness to work flexibly and at other sites when required.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

North West Ambulance Service NHS Trust

Estuary Point, Speke, Liverpool, L24 4RL

Employer website: https://www.nwas.nhs.uk/