HR Generalist

IMSERV EUROPE LIMITED; City Of London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading energy data services firm is seeking an HR support professional to provide comprehensive HR assistance throughout the employee lifecycle. Key responsibilities include managing HR policy updates, long-term sickness absence, and compiling reports for stakeholders. Candidates should have CIPD Level 5, strong knowledge of UK employment law, and excellent organizational and interpersonal skills. The role offers competitive benefits including 28 days leave and a pension scheme.

Benefits

28 days annual leave plus Bank Holidays

Annual leave Buy & Sell scheme

Enhanced Salary Sacrifice Pension Contributions

Life Assurance up to 6 X Base Salary

Simply health

Healthcare plan (Upgrades available)

In Office & Out of Office Social Events

Retailer Discounts Platform

Employee Assistance Program

Qualifications

• Practical application of UK employment law procedures.
• Familiarity with ISO processes is desirable.
• Experience in the energy sector is advantageous.
• Ability to prioritize workload effectively.

Responsibilities

• Provide HR support throughout the employee lifecycle.
• Manage long-term sickness absence processes.
• Review and update HR policies.
• Compile reports for HR and stakeholders.
• Support projects for HR process improvements.

Skills

UK employment law knowledge

Interpersonal skills

Organizational capability

Project management experience

Customer-driven approach

Education

CIPD Level 5

Job description

IMServ is one of the UKs leading data collection and energy metering experts, delivering award winning services to more customers in more places, meeting industry targets and becoming a benchmark for excellence. We offer a range of specialist metering technology for electricity, gas, and water along with highly accurate energy data collection services. All this is wrapped up with an easy-to-view online data management analysis and reporting software.

PURPOSE OF THE ROLE

To provide professional HR support to the business for the entire life cycle of our employees, adhering to legislation and assessing the commercial risk, whilst sharing best practise throughout the business, also assisting the wider HR team with projects for the business to ensure continuous improvement of processes and procedures.

To act as a first point of service for all management, escalating to HRD when required and liaise with all management to adhere to service level agreements with each area of HR recruitment, ER, LTS, turnover statistics.

MAIN RESPONSIBILITIES

• To provide advice and support to managers during all disciplinary, grievance, appeal, and redundancy procedures.
• To manage the long-term sickness absence process, including referrals to occupational health advisors, reviewing medical reports, and advising managers on next steps.
• To work with the HR Director to manage, review and update all HR policies and procedures.
• To review the sickness and absence process within the business and provide support to management who will lead the process.
• To review the performance management process within the business and provide support to management who will lead the process.
• Keen eye on continuous improvement and process mapping, making recommendations on process improvements and implementing these across the business.
• Work with the Head of Learning and Development to review Line Manager development and produce training on People processes and procedures.
• Building reports within the HRIS to provide accurate data for HR and Senior Stakeholders across the business.
• Using excel to manipulate data and provide insightful data dashboard for management; support the HRD with the creation of data dashboard for HR activity, using data to provide insights for people related decision making across IMServ.
• Work with HR Assistant to support on monthly reporting to Exec and Senior Stakeholders.
• Completion of annual gender pay reporting requirements.
• Work with the Head of Learning and Development to review Induction process and support ongoing improvements.
• To undertake and manage projects as agreed by HRD, specifically the management of the implementation and ongoing improvement to HRIS and rewards / benefits platform.
• To ensure all People related audits actions are maintained and reported accurately.

PERSON SPECIFICATION

• Sound knowledge and practical application of current UK employment law procedures and processes.
• CIPD Level 5.
• Familiar with ISO processes desirable.
• Energy sectors experience advantageous.
• Experience running or supporting HR related projects.
• Strong organisational capability, able to meet deadlines and ability to prioritise your workload.
• Developed interpersonal skills and able to demonstrate strong personal credibility to persuade and influence senior management on HR related activity.
• A customer-driven, collaborative, and hands‑on approach able to identify pragmatic, business-focused solutions to problems, ability to see the bigger picture and think through the wider implications of actions.

COMPANY BENEFITS

• 28 days annual leave plus Bank Holidays
• Annual leave Buy & Sell scheme
• Enhanced Salary Sacrifice Pension Contributions
• Life Assurance up to 6 X Base Salary
• Simply health
• Healthcare plan (Upgrades available)
• In Office & Out of Office Social Events
• Retailer Discounts Platform
• Employee Assistance ProgramWellbeing Centre
• Car Salary Sacrifice Scheme

Reward & Recognition

• Length of service & T&Cs apply)

Our people are our main asset. We strive to ensure they remain happy, competitive, and fulfilled - helping to propel our business forward and ensure we remain customer-centric and competitive. We are proud to remain the UKs leading and growing energy data collection and meter operations service provider.

Diversity and inclusion have long been at the heart of IMServ s success. As we continue our growth, our focus remains on ensuring that equality, diversity, and inclusion remain central to our business and recruitment practices. We recognise that we operate in an industry in which there has traditionally been a lack of diversity, and we are keen to encourage applications from as inclusive a group as possible. We recognise that a balanced workforce encourages collaboration and innovation, promotes entrepreneurship and a feeling of ownership.

These are the key drivers of our business, that our customers really look to us for.

Please note that we reserve the right to close this position before the expiry date.