HR Consultant Apprentice - 24 month Fixed Term Contract

Amazon Inc.; Sutton Coldfield; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Diversity and inclusion initiatives

First-class coaching and mentoring

Structured development and CIPD Level

Job summary

Amazon UK Services Ltd. is recruiting for an HR Consultant Apprentice. The role blends hands-on HR work with coaching and formal development, starting in September 2027.

You will learn by doing, supported by seasoned mentors, and work to shape the employee experience at scale within the UK. The programme includes classroom, on-the-job training, and a CIPD Level 5 certification path. You will gain credibility across levels, handle diverse HR topics, and contribute to inclusion initiatives while

Qualifications

• Excellent communication skills with the ability to build rapport
• Comfortable handling sensitive situations with empathy
• Confidence working with information and data to spot trends
• Well-organised, able to balance studying with work
• Curiosity about people and workplace dynamics with good judgment

Responsibilities

• Partner with managers to provide expert HR guidance
• Support delivery of HR strategy for business lines
• Use people data to spot trends and inform decisions
• Help standardise and improve HR best practices across teams
• Contribute to diversity, equity, and inclusion initiatives

Skills

Interpersonal communication

Empathy

Data interpretation

Analytical thinking

Education

GCSEs including Maths & English

3 A Levels or equivalent

T-Level Pass

Job description

Job ID: 10598625 | Amazon UK Services Ltd.

Are you passionate about people, and curious about what makes a great workplace actually work? If so, we have an exciting opportunity for you to join Amazon as an HR Consultant Apprentice - a role where the decisions you support shape the day-to-day experience of thousands of employees.

HR at Amazon isn't about admin and policy for their own sake. Our teams sit alongside business leaders, using data, insight, and well-designed mechanisms to help managers lead well, grow their people, and make fair, consistent decisions at real scale.

As an apprentice, you'll learn this craft by doing it. You'll start by supporting the fundamentals and, over time, take on real responsibility - getting closer to the business, forming your own point of view, and learning how to influence outcomes rather than simply respond to requests.

A day in the life can involve:

• Partnering with managers and stakeholders to offer expert, practical HR guidance
• Contributing to diversity, equity, and inclusion initiatives
• Supporting the delivery of HR strategy for the lines of business you work with
• Using people data to spot trends and shape fair, consistent decisions
• Helping standardise and improve best practice across teams

This role suits someone who's genuinely curious about people and comfortable with a bit of grey - not every answer is in a handbook. You'll build credibility with colleagues at every level, ask good questions, and bring empathy and sound judgement to situations that are rarely black and white. We move fast, fail fast, and fix faster, so you'll be encouraged to form a view and act on it early.

Here at Amazon, it's in our nature to learn and be curious. Within this apprenticeship you'll put newfound knowledge into practice every day, supported by first-class coaching, tailored development, and rewarding work that will empower you to reach new heights and build the future you envision.

You’ll gain a vast range of experiences and skills while working towards the HR Consultant Partner Level 5 apprenticeship standard and the CIPD Level 5 certification in People Management. As a working student, your focus is to complete your studies in your 20% off-the-job time, developing the skills, knowledge, and behaviours to work towards successful graduation. You’ll be set goals by your training provider and manager to support your studies.

You’ll build your skills over a 24-month period, starting in September. Your apprenticeship will combine classroom/virtual-based training to cover knowledge, on-the-job training at your Amazon base location, online learning, and mentoring from our experienced team members.

We value different perspectives and experiences, and we're dedicated to creating an inclusive environment where everyone can thrive. Our employee-led affinity groups – including communities for women in tech, LGBTQ+ employees, and underrepresented minorities – provide community, mentorship, and a platform for your voice to be heard. We're committed to building a workforce that reflects the customers and communities we serve.

We're also continuously raising our performance bar as we strive to become Earth's Best Employer, so you'll have the resources and support to develop into a well-rounded professional.

Your career isn't a straight path - it's a journey you build as you go. A universe of opportunity awaits, and your next adventure starts here.

Basic Qualifications

To qualify for this programme, you must:

• Be 18 years or over before the start date (September 2027)
• Have the right to live and work in England at the point of enrolment (June 2027). If you are on a visa, this must enable you to legally work and reside in England for the entire duration of the programme from enrolment.
• Have lived in the UK or in the European Economic Area (EEA) for the last 3 years prior to the start date
• Not be registered to study on a UK government funded course ending August 2027 or later
• Be prepared to travel for external/mandatory training as part of the apprenticeship
• Hold 5 GCSEs at grade 4-9 (A-C) or above (or equivalent) including Maths and English and 3 A Levels or equivalent qualifications (at grade C or above) or a T-Level Pass
• Please note, if you have received educational qualifications outside of the UK then we will require a Statement of Comparability to confirm your eligibility for the scheme. Please ensure you obtain one during the application process, through UK ENIC: https://www.enic.org.uk/
• Previous qualifications will be reviewed for funding eligibility and offers are subject to funding approval
• PLEASE NOTE: This position is a 24 month fixed-term contract. You must NOT already have a qualification in a similar subject at the same or higher level than this apprenticeship.
• This Apprenticeship assumes the candidate has some or little knowledge/experience of the occupation

Preferred Qualifications

• A genuine interest in people, behaviour, and what makes a workplace work well - whether through study, a part-time role, volunteering, or simply being the person others come to
• Some experience of working with or helping others in any setting (for example a customer-facing role, team project, club, or community activity)
• Confidence working with information and data - spotting patterns, drawing sensible conclusions, and using evidence to support a view
• Excellent communication skills, with the ability to build rapport and adapt how you talk to different people
• Comfortable handling sensitive situations with empathy and good judgement
• Well-organised, with the ability to manage your own time and balance studying alongside working
• Comfortable with ambiguity - happy to ask good questions and form a view when there isn't a clear-cut answer

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.