HR Complex Case Manager

Government Recruitment Service; Swansea; On-site; GBP 40,000 - 50,000; Full time

Job summary

A government department in the UK is seeking an experienced HR Complex Case Manager to manage complex HR cases and advise Line Managers. This role involves building strong relationships, ensuring compliance with employment law, and supporting departmental initiatives. Ideal candidates will demonstrate sound judgement and have experience in handling sensitive HR matters in a fast-paced environment.

Qualifications

• Experience in handling complex HR casework.
• Ability to maintain confidentiality and governance standards.
• Proven capability in advising senior leadership.

Responsibilities

• Manage complex HR cases effectively from start to finish.
• Advise Line Managers on casework and identify trends.
• Build departmental capability in compliance and decision-making.

Skills

Relationship building

Knowledge of employment law

Sound judgement

Attention to detail

Decision-making

Job description

Are you looking to work in a varied, dynamic and fast paced environment? Are you interested in working collaboratively with a diverse range of stakeholders and colleagues towards the joint aim of enhancing the overall employee experience?

Are you looking to develop your HR career in a key HR position and building on your existing employment law and casework experience.

If so, we would love to hear from you!

Working with our agencies and partners the Department for Transport supports the transport network that helps the UK’s businesses and gets people and goods travelling around the country.

You will be joining a varied, dynamic and fast paced organisation responsible for overseeing and shaping transport with a wide and varied agenda covering every mode of transport including aviation, maritime, roads and rail. DfT is a high profile organisation with a future focus ranging from decarbonisation and cross modal delivery to large infrastructure projects such as HS2.

We are looking to recruit an experienced professional for the role of HR Complex Case Manager. This is an important role where you will collaborate and build trusted relationships with key stakeholders and colleagues to ensure a positive employee experience and drive outcomes in support of DfT’s mission and strategic priorities.

You will support the HR Complex Casework and Strategic Service Delivery Lead to ensure that complex cases are managed effectively end-to-end, ensuring that managers are accessing the right sources of support, ensuring compliance with employment law and internal policy, along with robustly upholding the values and behaviours expected of Civil Servants.

Responsibilities

Include, but are not limited to:

• To build and maintain excellent relationships with customers, stakeholders and external suppliers, challenging constructively to deliver the best outcomes for people and the department.

• Advising and supporting Line Managers with regard to complex casework; monitoring and reviewing casework progress closely through the existing outsourced CSHR Casework provision, to sense-check pace, quality and consistency of advice, and identify emerging trends for further investigation or escalation.
• Using knowledge of employment law and exercising sound judgement aligned with the Civil Service Code, DfT values, departmental policy and business needs to intervene and facilitate resolution of the most sensitive, senior or complex cases; challenging upwards as necessary.
• Building departmental capability, confidence and corporate memory of line-managers, including investigating and decision managers, to ensure procedural compliance and drive a culture of robust, consistent and evidence-based decision-making to promote fairness and protect departmental interests.
• Ensure appropriate governance and confidentiality is in place so that responsibilities are understood, and that decision making is effective (this includes the appropriate and timely escalation of risks).
• Providing proactive and reactive briefings and advice to senior leaders when complex cases escalated, working proactively with them to effectively manage risk.
• Identifying lessons learned and casework trend insights to identify and risk-mitigate policy or procedural weaknesses.
• Provide direction and supervision to staff supporting Complex casework activities and work flexibly to support wider team activities.
• Support ongoing continuous improvement activities related to complex casework.
• Working with HR teams to design and deliver bespoke training on policies and processes.

Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.