HR Caseworker

National Statistics; Newport; Hybrid; GBP 25,000 - 35,000; Part time

Job summary

A government agency is seeking an HR Caseworker to manage complex employment relations cases while offering guidance to managers. This role supports the back office team and focuses on implementing HR policies effectively. The successful candidate should possess HR Casework experience and have a solid background in HR, with skills in coaching and advising. The position is hybrid, requiring presence in the Newport office for at least two days a week, ideal for professionals keen on impactful HR processes.

Qualifications

• Experience in HR Casework is necessary.
• Strong HR background with a focus on employee relations.
• Capable of coaching and advising managers.

Responsibilities

• Coach and advise managers on applying Employment Policies.
• Manage a volume of employment cases as an expert contact.
• Utilize electronic case management systems for casework.

Skills

ER Casework experience

HR Experience

Experience of coaching and guiding colleagues

Education

CIPD Level 3

Job description

HR Caseworker - (INSIDE IR35)

On behalf of ONS, we are looking for a HR Caseworkers - (INSIDE IR35) for a 3-month contract working on a hybrid basis and with an expectation of minimum 2 days attendance in the Newport office. The Office for National Statistics (ONS) is the UK's largest producer of official statistics, covering a range of key economic, social and demographic topics. These include measuring changes in the value of the UK economy, estimating the size, geographic distribution and characteristics of the population, and providing indicators of price inflation, employment, earnings, crime and migration. As an HR Caseworker specialising in Casework, you will be responsible for managing complex and sensitive cases across the organisation. You will handle a portfolio of employment relations cases such as grievances, discipline, attendance and performance. Implement HR processes, deliver new and revised policies within specified timeframes, and lead and direct the back office team; advice and help to progress disciplinaries, grievances, pay allowances, recruitment, performance and absence management; help to support and coach line managers and assist in crisis resolution; analyse and interpret data to inform decision making and develop and update knowledge on HR policy and employment law. You will act as a subject matter expert, providing expert HR advice to managers on a range of people issues ensuring legal compliance, fairness and consistency. You will help to enable and empower managers to navigate complex people issues and action within the business, achieving this through signposting to guidance/tools/resources and a coaching‑style approach.

Responsibilities

• Coach and advise managers on how to apply Employment Policies effectively, consistently and confidently.
• Coach and advise Decision, Investigation, Appeal and Line Managers on how to carry out investigations and make decisions in discipline, grievance, and performance management cases.
• Manage a volume of employment cases and act as an expert point of contact for the business.
• Identify people issues, work with business areas and HR colleagues on effective solutions and provide expert advice to ensure accurate interpretation of policy and procedures.
• Effectively use the electronic case management system to log and progress all casework, handling sensitive data in accordance with organisational policies and GDPR regulations.

Essential Requirements

• ER Casework experience
• HR Experience
• Experience of coaching and guiding colleagues

Desirable Requirements

• Public Sector Experience
• CIPD Level 3

Equal Opportunity Statements

Please be aware that this role can only be worked within the UK and not Overseas.

Disability Confident: As a member of the Disability Confident Scheme, ONS guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. This scheme encourages candidates with a disability and/or neurodivergence to apply. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.

Armed Forces Covenant: ONS guarantees to interview veterans or spouses/partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex‑military candidates / military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.

In applying for this role, you acknowledge the following: "This role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different".