HR Case Manager

Associ8 Solutions; Copythorne; On-site; GBP 35,000 - 55,000; Full time

Job summary

Associ8 Solutions is seeking a committed HR Case Manager to join our UK HR function on a permanent basis. You will manage a portfolio of complex employee relations cases, provide expert guidance to managers, and ensure timely, compliant outcomes.

You will balance legal requirements with commercial needs, draft and review documentation, and collaborate with the wider HR team to drive continuous improvement. The role requires strong communication, a CIPD Level 7 or equivalent, and the ability to

Qualifications

• Demonstrable experience managing complex HR cases.
• Strong, up-to-date working knowledge of UK employment law.
• Skilled at building trust and influence across all levels of the business.
• Able to balance empathy with commercial pragmatism.
• Excellent communication, analytical, and problem-solving skills.
• CIPD Level 7 qualification (or equivalent experience) preferred.
• Comfortable working in an agile, fast-paced environment, taking ownership and initiative.
• Strong coaching mindset with a passion for developing others.

Responsibilities

• Manage a diverse portfolio of HR cases, prioritising effectively to meet deadlines.
• Partner with managers through all stages of complex employee relations cases.
• Provide coaching and support to develop people management capability at all levels.
• Ensure HR policies and procedures are understood and applied correctly across the business.
• Draft and review formal documentation relating to case management, hearings, and appeals.
• Maintain accurate case records and ensure SLA compliance.
• Collaborate effectively with colleagues across the wider HR team to ensure consistency of approach.
• Contribute to a culture of continuous improvement and positive performance outcomes.

Skills

HR case management

UK employment law

Stakeholder management

Coaching

Communication

Education

CIPD Level 7

Job description

Join a large, well-established UK business that truly values its people. We’re proud of our strong culture of care - for our customers, and for the teams who make our success possible.

We’re looking for a committed and proactive HR Case Manager to join our growing HR function on a permanent basis. This role offers the opportunity to work autonomously, partner closely with managers, and make a tangible impact on how we support our colleagues.

Purpose of the Role

• Manage long-term absence processes and Right to Work in the UK checks.
• Provide expert HR advice and guidance to managers at all levels.
• Support and guide on complex employee relations matters - including misconduct, capability, grievances, investigations, and appeals.
• Review investigation reports and correspondence, ensuring quality, compliance, and consistency.
• Balance legal requirements with commercial realities, delivering fair, evidence-based outcomes.

Key Responsibilities

• Manage a diverse portfolio of HR cases, prioritising effectively to meet deadlines.
• Partner with managers through all stages of complex employee relations cases.
• Provide coaching and support to develop people management capability at all levels.
• Ensure HR policies and procedures are understood and applied correctly across the business.
• Draft and review formal documentation relating to case management, hearings, and appeals.
• Maintain accurate case records and ensure SLA compliance.
• Collaborate effectively with colleagues across the wider HR team to ensure consistency of approach.
• Contribute to a culture of continuous improvement and positive performance outcomes.

Success Measures

• Timely, accurate case management and diary planning.
• Compliance with policy, legislation, and internal processes.
• Sound risk assessment and well-supported management decisions.
• Proactive and solution-focused HR support leading to successful case outcomes.

About You

• Demonstrable experience managing complex HR cases.
• Strong, up-to-date working knowledge of UK employment law.
• Skilled at building trust and influence across all levels of the business.
• Able to balance empathy with commercial pragmatism.
• Excellent communication, analytical, and problem-solving skills.
• CIPD Level 7 qualification (or equivalent experience) preferred.
• Comfortable working in an agile, fast-paced environment, taking ownership and initiative.
• Strong coaching mindset with a passion for developing others.

This is a fantastic opportunity to join a respected organisation where your expertise will shape how we support our people and leaders every day