HR Business Partner - RBH Hospitality Management Ltd (Head Office)

RBH Hospitality Management; Sunderland; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A leading hotel management company in the United Kingdom seeks an HR Business Partner to oversee a portfolio of over 15 hotels. The successful candidate will shape and champion culture, support leaders in delivering exceptional employee experiences, and engage in regular travel between locations. A strong background in HR, particularly in multi-site operations and employee relations, is essential. The position offers hybrid work arrangements and a focus on enhancing staff wellbeing and engagement.

Benefits

Discounted hotel stays

Extra day off on birthday

Flexible working arrangements

Annual KPI driven bonus

Enhanced pension

Qualifications

• Proven experience as HR Business Partner or Manager, ideally supporting multi-site operations.
• Strong generalist HR knowledge, particularly in ER, coaching, change management, and employment law.
• Confidence working across both branded and independent hotel environments.

Responsibilities

• Act as a trusted HR Business Partner to key stakeholders.
• Lead on complex ER cases and compliance, ensuring fair outcomes.
• Drive our Tree of Life wellbeing initiative within your division.

Skills

HR Business Partner experience

Generalist HR knowledge

Stakeholder influence

Strong analytical skills

Proactive approach

Coaching and development

Job description

HR Business Partner

We're searching for an HR Business Partner who can help us shape, strengthen and champion culture across our hotels. You'll report directly to our HR Director and oversee a portfolio of 15+ hotels – a mix of branded and unbranded properties. You'll play a pivotal role in enabling our people strategy and supporting our leaders to deliver exceptional employee experiences. This role is flexible on location, and we offer a hybrid working model, however regular travel is required as you'll spend time in your hotels with General Managers and senior stakeholders to provide hands‑on, strategic support.

What You’ll Be Doing

In this role, you will :

• Act as a trusted HR Business Partner to key stakeholders including Operations Director, hotel and head office leadership teams.
• Lead on complex ER cases and compliance, ensuring fair outcomes and legally compliant processes.
• Work with the HR Director, Operations Director and other stakeholders to deliver the people strategy, maximise performance, and embed our culture across your portfolio and the wider group.
• Drive our Tree of Life wellbeing initiative within your division to ensure engagement across all hotels.
• Working closely with the Senior Leadership Team and Executive committee, project manage all people elements of transitions and onboarding of newly managed hotels including TUPE, organisational design and restructuring.
• Provide training, coaching and capability building for managers on all people matters.
• Input into payroll budgets and cost control across your portfolio, ensuring accuracy and alignment to business needs.
• Champion development, succession planning and retention initiatives to strengthen our internal talent pipeline.
• Analyse people data and trends to provide insights and influence decision‑making.
• Promote a positive, inclusive, high‑performance culture across all sites you support.
• Lead on group‑wide people projects and initiatives.

What We Need from You

To succeed in this role, you'll need :

• Proven experience as HR Business Partner or Manager, ideally supporting multi‑site operations.
• Strong generalist HR knowledge, particularly in ER, coaching, change management, and employment law.
• Confidence working across both branded and independent hotel environments (or similar multi‑brand experience).
• The ability to influence senior stakeholders and build strong, trusting relationships.
• Experience supporting transitions, restructures and TUPE.
• Strong analytical skills with the ability to interpret people data and make informed recommendations.
• A proactive approach, resilience, and confidence working in a fast‑paced, ever‑changing environment.
• A passion for culture, engagement and developing talent across large and diverse teams.

The Recruitment Process

At RBH, we see recruitment as a two‑way journey‑it's an opportunity to connect with talented individuals and explore whether we're the right fit for each other. If your CV stands out, our Talent Acquisition Manager may invite you for a Teams pre‑screening chat. This is an opportunity not just for us to learn about your skills, but also for you to explore whether RBH aligns with your goals and values. If we're a match, you'll move on to a formal first‑stage interview with our hiring managers in the following weeks.

What We Offer

We know work is just one part of your life - so we've built a package that supports you inside and outside of the office :

• Discounted hotel stays for you, your friends, and your family.
• An extra day off on your birthday.
• Flexible working arrangements.
• Annual KPI driven bonus.
• Enhanced pension.
• ...and much more.

Inclusion matters

RBH Hospitality Management is proud to be an equal opportunity employer. We celebrate individuality and are committed to creating an inclusive environment where everyone can thrive. If you require any reasonable adjustments during the recruitment process, let us know.