HR Advisor - Permanent position

Total System Services; Milton Keynes; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading payment technology company located in Milton Keynes is looking for an HR Advisor. The successful candidate will collaborate with management on sourcing, employee relations, and HR policy updates. Ideal applicants will have a minimum of CIPD Level 3 and 2 years of HR experience. Key responsibilities include managing employee queries, payroll processing, and assisting with benefits information. This role presents a unique opportunity to contribute to a dynamic team in the payments technology landscape.

Qualifications

• Minimum 2 years of HR experience in a related role.
• Ability to work in a team and independently on routine tasks.
• Strong understanding of HR policies and procedures.

Responsibilities

• Assist in sourcing candidates from various channels.
• Help with payroll processing and data management.
• Answer employee policy questions and assist with benefits.

Skills

HR advising

Data analysis

Conflict resolution

Problem solving

Technical ability in HRIS

Education

CIPD Level 3 or equivalent

Tools

Microsoft Office

HRIS

Job description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best‑in‑class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Summary of This Role

Works in partnership with leaders and line managers in relation to sourcing, employee relations, compensation and benefits, HR systems and data management across multiple countries. Ensures that team member queries or concerns are dealt with efficiently and consistently. Works closely with HR colleagues across the business to monitor, review and update HR policies in line with current legislation and best practice, Effectively maintains accurate employee information manually or in a Human Resources Information System. Helps to drive organization performance by providing expertise and/or data analysis. Participates in the delivery of local, segment‑wide and company‑wide HR practices and strategies.

What Part Will You Play?

• Assists more experienced HR Advisors in sourcing candidates (i.e. job boards, professional associations and social networking sites) and occasionally screens candidate application materials. Participates in preliminary interviews to identify applicants who meet requisite skills and qualifications. Logs applications, schedules interviews, submits data for pre‑employment screening, and may assist in preparing offer letters. Prepares and provides prospective candidates new hire paperwork to include offer letter, company policies, tax forms, demographic information and related materials, and obtains necessary signatures and required identification.
• Gathers and may compile data for payroll processing using the Human Resources Information System (HRIS) reporting function and editing data as directed. Assists senior colleagues with cross‑checking physical payroll information.
• Develops knowledge of established company policies and procedures to support routine inquiries from team members, retirees, beneficiaries, and/or applicants regarding recruitment, employment, benefits, payroll, record keeping, and reporting. May assist more junior colleagues.
• Answers routine to moderately complex employee questions on HR employee policy, practices, procedures, and programs. Escalates complex issues to senior colleagues. Accompanies senior colleagues to meet with team members/managers to observe and/or document standard employee relations activities including absence discipline, performance, reorganizations, absence management, and flexible working options.
• Performs data look up and data entry in various HR administration systems to aid in resolving inquiries. Enters new hire/rehire data and team member/dependent benefit information into the appropriate HRIS, applicant tracking, and/or vendor systems. Assists senior colleagues with investigating data discrepancies.
• Assists in routine to moderately complex questions and inquiries relating to general benefits information and may assist senior colleagues in reviewing benefits packages with third‑party consultant. Assists with issues and requests, determines if inquiries can be completed or if escalation is needed. Reviews benefits information for publication (i.e. communications, presentations, and packets). Gathers data for retirement/beneficiary/benefits enrollment.

What Are We Looking For in This Role?

Minimum Qualifications

• We require people with a minimum of CIPD Level 3 (or equivalent) and 2 years HR experience

Preferred Qualifications

• Relevant professional HR qualification or equivalent experience

What Are Our Desired Skills and Capabilities?

• Skills / Knowledge - Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.
• Job Complexity - Works on assignments that are routine to moderately difficult, requiring some decision in resolving issues or in making recommendations.
• Supervision - Normally receives little instruction on daily work, general instructions on newly introduced assignments.
• Technical Ability - Knowledgeable in applicable software systems, e.g. Microsoft Office, HRIS, Performance Management
• Conflict Resolution - Ability to diffuse difficult employee situations
• Problem Solving - Collaborate with appropriate parties to resolve team member issues

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [e-mail].