HR Advisor - Operations / Warehouse

Zendbox | eCommerce Fulfilment Specialist; Whetsted; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Competitive salary (£30k-£36k DOE)

Career development and ongoing training

32 days holiday including bank holidays

Company pension scheme

Job summary

A fast-growing eCommerce company in Whetsted seeks an eCommerce Fulfilment Specialist to manage recruitment, onboarding, and HR support. This role drives performance while supporting workforce management and people development. Ideal candidates will have experience in fast-paced warehouse environments and a passion for HR. You will enjoy competitive benefits, including career progression opportunities and a supportive culture focused on staff development.

Qualifications

• Experience in a fast paced, high volume warehouse or operational environment.
• Previous HR or people management experience.
• Knowledge of absence management processes.

Responsibilities

• Lead recruitment for warehouse and operational roles.
• Manage onboarding and induction processes.
• Support training plans and performance reviews.
• Respond to day-to-day HR queries from employees.

Skills

Strong communication skills

Excellent organisational skills

Ability to analyse performance data

Proactive and resilient

Job description

Zendbox | eCommerce Fulfilment Specialist

This role offers a competitive salary ranging from £30k to £36k depending on experience.

Overview

We are seeking a motivated and ambitious HR professional to support our Human Resources, Operations and Resource Management teams. This role plays a key part in the smooth running of our warehouse operation by leading recruitment, onboarding, training, performance management, absence management, workforce planning and overall people development.

Sitting at the heart of a fast paced, high growth eCommerce warehouse, you will help drive performance, quality and efficiency while supporting the development of our operational teams. If you are proactive, people focused and passionate about delivering results through strong workforce and resource management, we want to hear from you.

Key Responsibilities

People Operations

• Lead recruitment for warehouse and operational roles
• Manage end-to-end onboarding and induction processes
• Maintain accurate employee records, contracts and HR documentation
• Support training plans, skills development and performance review cycles
• Support managers with disciplinary, grievance and capability cases
• Lead absence management, including monitoring attendance, generating reports, conducting return to work meetings and supporting managers with long term or repeated absence cases
• Respond to day-to-day HR queries from employees and managers
• Assist with HR reporting, compliance tasks and payroll support

Performance, Resource and Operational Support

• Monitor performance data and work with managers to achieve operational targets
• Produce labour planning using existing software and forecasts aligned to operational demand
• Ensure timesheet accuracy and support scheduling requirements
• Promote a positive workplace culture focused on communication, wellbeing and accountability
• Uphold safety, compliance and best practice across the warehouse environment

Requirements

• Experience in a fast paced, high volume warehouse, fulfilment or operational environment
• Previous HR, people management or resource planning experience
• Strong communication skills with the ability to influence, coach and support managers
• Excellent organisational and documentation skills
• Experience managing absence processes, including return to work meetings and attendance improvement plans
• Ability to analyse people, performance and labour data to support decision making
• Proactive, resilient and comfortable working in a dynamic environment
• Passion for people development, culture and continuous improvement

Benefits

• Competitive salary (£30k-£36k DOE)
• Career development and ongoing training
• 32 days holiday including bank holidays
• Company pension scheme
• Supportive, collaborative and high-performance culture
• Career Progression opportunities

At Zendbox, we are committed to developing talent from within. As the business continues to grow, there will be opportunities for progression across our operations, HR and resource management functions. For strong performers, this role can progress to:

HR Operations Manager
People and Performance Manager

We invest in leadership development, Lean training and cross functional exposure to support long term growth and help every leader reach their full potential.