HR Advisor

Bionic Services Ltd; Luton; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A dynamic SME in the UK is seeking a people-focused HR Advisor to enhance employee relations and colleague experience. The ideal candidate will have solid HR expertise and a strong understanding of UK employment law, working to support a positive and inclusive workplace. This role involves giving advice on HR matters, leading casework, and supporting colleague engagement initiatives.

Benefits

Private healthcare cover

Employee Assistance Programme

25 days annual leave

Enhanced maternity/paternity leave

Auto-enrolled pension scheme

Qualifications

• Experience in a busy HR Advisory role with strong ER focus.
• Solid knowledge of UK employment law and HR best practice.
• Calm under pressure, organised, and discreet.

Responsibilities

• Give practical, trusted advice on employee relations matters.
• Lead casework including disciplinary and grievance matters.
• Support engagement surveys and focus groups.

Skills

Strong communication skills

Confidence in managing ER cases

Analytical skills

Influencing

Coaching mindset

Education

CIPD Level 5 or equivalent experience

Tools

HR systems

Microsoft Office tools

Job description

At Bionic, our purpose is to make life radically easier for small business owners, and that starts with creating a great place to work for our people.

We’re looking for a confident, people-focused HR Advisor (Employee Relations & Colleague Experience) who’s passionate about building trusted relationships, keeping things fair, and supporting a positive, inclusive workplace. You’ll be at the heart of how we look after our colleagues, giving clear advice, solving challenges with care, and helping our managers bring out the best in their teams.

You’ll bring solid HR experience, a strong grasp of UK employment law, and the confidence to handle employee relations matters from start to finish. You’ll also play a key part in making Bionic an even better place to work, where people feel valued, heard, and supported to perform at their best.

What You’ll Do

• Employee Relations
  • Give practical, trusted advice on people matters, always aiming for fair and consistent outcomes.
  • Lead and support casework including disciplinary, grievance, absence, and capability.
  • Coach and upskill managers so they feel confident handling issues the right way.
  • Keep accurate, confidential ER records in line with policy and legislation.
  • Spot trends from ER cases and help the People team address root causes early.
  • Review and shape policies so they’re clear, fair, and reflect how we work at Bionic.
  • Champion Equality, Diversity and Inclusion across everything we do.
  • Support our commitment to health, safety, and wellbeing by working with Property and managers to keep our workplaces safe.
• Employee Experience and Engagement
  • Be a voice for colleagues by supporting engagement surveys, focus groups, and action planning.
  • Partner with managers to turn feedback into positive change in their teams.
  • Help run wellbeing, recognition, and inclusion activities that make Bionic a great place to work.
  • Support internal campaigns that bring our values and people initiatives to life.
  • Get involved in projects focused on culture, inclusion, and continuous improvement.
• HR Advice and Policy
  • Give clear, consistent advice on policies and processes across the business.
  • Help keep our policies up to date with legislation and best practice.
  • Support people-related change projects, including restructures and consultations, making sure colleagues are treated with respect throughout.
• Data, Insights and Improvement
  • Use people data to spot trends and share insights that improve the colleague experience.
  • Review outcomes and feedback from ER cases to drive learning and prevention.

About You

You’ll need to bring:

• CIPD Level 5 (or working towards Level 7) or equivalent experience.
• Experience in a busy HR Advisory role with strong ER focus.
• Solid knowledge of UK employment law and HR best practice.
• Confidence managing complex and sensitive cases.
• Real experience promoting EDI in how you work and advise.
• Excellent communication and influencing skills.
• A coaching mindset and the ability to build trust quickly.
• Strong analytical skills, able to turn data into actions.
• Calm under pressure, organised, and discreet.
• Confident using HR systems and Microsoft Office tools.

Even better if you have:

• Experience in a fast-paced sales or contact centre environment.
• Hands-on experience running engagement or wellbeing initiatives.
• Exposure to culture or change management projects.

About Bionic Group

Bionic has 560 colleagues working across three office locations and four businesses; Bionic - London, Bionic Outbound – Luton, Think Business Loans – Chelmsford, and Smart – Field based agents.

Working at Bionic means you have many opportunities to advance your career, with incredible progression, recognition, and reward.

Benefits

Enhance your health & wellbeing 🌱

• Private healthcare cover

• Employee Assistance Programme, including a virtual GP service, priority physio & talking therapies

• Eyecare scheme

Taking time away from work 🏖️

• 25 days annual leave plus the 8 UK bank holidays, increasing with tenure

• 1 paid family/religious day of leave per year - following successful probation period

• 1 paid charity volunteering day per year

• Option to buy/sell up to an additional 3 days leave per year

Family matters: for the special moments 🏠

• Enhanced maternity, paternity or shared parental leave
• 2 days off for your wedding upon joining, and up to 5 days after 2 years\' service

• Flexible working options & a hybrid work approach

Financial wellbeing 💸

• Auto-enrolled salary sacrifice pension scheme
• Life assurance
• Season ticket Loans, salary advances & loans to buy/rent a home – based on tenure
• Cycle to work scheme

Recognition 🌟

• Highflyers incentive, a VIP experience for our high performers across Bionic group to celebrate success
• Company summer & Christmas party celebrations, business and local zonely & annual awards and recognition
• Long service awards