HR Advisor

Carlisle Support Services; Luton; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading support services company is looking for an HR Advisor in Luton. The role involves providing day-to-day HR support, managing complex employee relations cases, and ensuring best practices in HR processes. The ideal candidate should have an Associate CIPD qualification and experience in handling ER cases. This position offers hybrid working after training, collaboration with various stakeholders, and opportunities for career progression.

Benefits

Health and Wellbeing Plans

23 days paid holiday increasing to 25

Discounts and Cashbacks

Paid Volunteering days

Employee Assistance Program

Refer a Friend Scheme

Cycle to Work Scheme

Qualifications

• Experience in complex ER cases.
• Ability to remain calm under pressure and meet deadlines.
• Knowledge and experience of implementing best practice HR solutions.

Responsibilities

• Provide effective HR service in collaboration with team.
• Support Managers in complex employee relations issues.
• Create and deliver internal HR training for line managers.

Skills

Organisational skills

Proactive attitude

Superb communication

Technical HR knowledge

Education

Associate CIPD or human resources qualification up to level 5

Job description

Job Introduction

The Benefits

• Health and Wellbeing Plans
• 23 days paid holiday increasing to 25 after 2 years
• Discounts and Cashbacks
• Paid Volunteering days
• Employee Assistance Program
• Refer a Friend Scheme
• Cycle to Work Scheme

The role

Carlisle Support Services is looking for a HR Advisor, you will be the “go to” person working in collaboration with Managers and key stakeholders to help build organisation and people capability. You will have an excellent understanding of HR processes, and a very good understanding of the challenges people face, especially while working in challenging environments.

To maintain and enhance Carlisle Support Service reputation and ensure costs are well managed, and effective processes and data protection best practice is followed, whilst always maintaining high corporate standards.

Your core role will include but not be limited to the following activities:

• Works in collaboration with the HR team to provide effective and efficient day to day HR service
• Provides generalist HR advice and works with teams and people managers to support the business
• Supports the HRBP mobilisations, demobilisations and HR Interventions
• Works with the Head of HR & HRBP to execute the people plan across the business and within agreed timescales
• Alongside our Employee Relations Partner, support Operations Managers with complex employee relations cases, ensuring they are resolved efficiently and in line with best practice. This includes cases involving disciplinary’s, grievances, absenteeism and change management
• Working alongside the HRBP, support with TUPE mobilisations and demobilisations across the business escalating to HRBP any complex issues
• Support the HR Coordinator with any SAR requests including collation of documents and redaction ensuring the requests are completed within the relevant time frame
• Work in partnership with external employee relations provider to manage and resolve employee relations issues ensuring cases are dealt within a timely manner and in line with relevant employment law as well as maintaining accurate records of HR cases
• Create and deliver internal HR training to ensure we are consistently upskilling our line managers
• Create new policies and guidance documents in line with employment law changes as well as current HR and organisational trends
• Support and lead in areas of HR related projects derived from the overarching people strategy in areas including employee engagement, equality, diversity and inclusion and wellbeing

The ideal candidate

• Associate CIPD or human resources qualification up to level 5
• Experience in complex ER cases
• Excellent organisational skills, able to set own priorities and reschedule work in a changing environment and with multiple demands and competing priorities.
• Pro-active and enthusiastic with a can-do attitude to problem-solving and ad-hoc projects alongside normal day-to-day workloads.
• Commercially astute, articulate, technically strong, with the ability to operate at both strategic and operational levels
• Ability to remain calm under pressure and meet deadlines.
• Ability to adopt a proactive and responsive approach to queries and escalation
• Superb communication and influencing skills with the ability to build and maintain strong relationships with key stakeholders and customers
• Knowledge and experience of implementing best practice HR solutions to drive a high-performance culture Experience of coaching and influencing managers

Excellent technical HR Knowledge.

Clean driving licence

Desirable

• Worked within a service delivery business, with a variety of contract management
• Experience of working within a unionised environment
• Experience of change management including TUPE

Once trained up this will be Hybrid working 3 days in the office.

Successful candidates will be required to provide original documentation for detailed screening and vetting processes.

This could include the following: passport / driving licence / utility bill dated in the last 3 months / HMRC letter / original bank statement / original payslip / birth certificate / a valid share code.

About Us

Join a growing market-leading brand of support services to work with the UK’s largest brands such as Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, BBC StudioWorks, and many more.

Carlisle currently employees over 5,000 dedicated and enthusiastic staff members to deliver events, security cleaning, and retail facilities support services across the UK’s most renowned sites and critical infrastructure.

Apply today to find out more and embark on an exciting career journey filled with unrivalled recognition schemes and progression opportunities aimed at helping you achieve your true potential.

Equality, Diversity, and Inclusion

At Carlisle, we are committed to Equality, Diversity, and Inclusion in all areas of employment, recruitment and selection, training, development, and promotion.

In all situations people will be judged solely on merit or ability.