HR Advisor

BBC; Birmingham; Hybrid; GBP 27,000 - 32,000; Full time

Job summary

A leading media organization in Birmingham seeks an HR Advisor to provide guidance on HR topics, support colleagues across the UK, and deliver exceptional advisory services. This hybrid role offers the chance for growth and hands-on experience in a dynamic environment. Relevant experience and strong communication skills are essential for success in this position.

Qualifications

• Experience delivering HR advice to managers and employees.
• Ability to use People systems for data entry.
• Strong communication skills across various channels.

Responsibilities

• Provide accurate HR advice via phone and case management.
• Solve queries and escalate issues when necessary.
• Gain insights into customer concerns through questioning.

Skills

Experience of delivering advice and guidance on HR related queries

Use of People systems/Case management systems

Excellent interpersonal and communication skills

Knowledge of HR Policy and processes

Attention to detail and accuracy

Tools

SAP

Job description

JOB DETAILS

Band: B

Salary: Up to £32,000 depending on relevant skills, knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights.

Contract type: 1 x Fixed Term until November 2026, 1 x Fixed Term until September 2026

Location: Office Base is Birmingham. This is a hybrid role and the successful candidate will balance office working with home working.

CS25

Purpose of the Role

As a HR Advisor at the BBC you'll play a vital role in providing essential information, guidance and support on the full range of HR topics. The role supports colleagues and managers from across the UK and offers an excellent opportunity for growth, providing hands‑on experience in a fast‑paced environment that offers the scope exploring many different HR scenarios across the BBC.

Why Join the Team

Join our dynamic HR Help Desk team at the BBC, where we deliver top‑notch advisory services to our diverse workforce. Be part of our forward‑thinking People Services team, delivering exceptional query resolution and support to employees and managers. This role ensures smooth service delivery by adhering to established processes and meeting Service Level Agreements (SLAs).

Your Key Responsibilities And Impact

• To deliver accurate and timely advice over the phone and via our HR case management system to managers and employees in line with defined Service Level Agreements (SLAs)
• To problem solve queries and issues, offering resolution and/or escalating queries to the relevant team/3rd party within People Services or relevant Specialist Team
• To understand and gain insight into customer concerns and problems by questioning, exploring issues and reviewing data
• To provide answers with self‑assurance based on data and understanding of policy and process
• To contribute to a culture of service excellence and support continuous improvement

Essential Criteria

YOUR SKILLS AND EXPERIENCE

• Experience of delivering advice and guidance to managers and employees on HR related queries
• Experience use of People systems/Case management systems for entering data into relevant systems and ensuring data quality (such as SAP)
• Excellent interpersonal and communication skills, both written and verbal; Assured in dealing with the full range of business users, via multiple communication channels
• Knowledge of HR Policy and processes across a broad range of HR topics
• Excellent attention to detail and accuracy; ensures facts are correct, complete and consistent

Desired But Not Required

• Self‑assured in the use of data and data problem solving skills
• Understands how to handle, resolve and elevate enquiries; passes on information promptly
• Understands how to work effectively in a team to deliver
• A flexible, willing and pragmatic approach to providing assistance within the wider operational environment

Before your start date, you may need to disclose any unspent convictions or police charges, in line with our Contracts of Employment policy. This allows us to discuss any support you may need and assess any risks. Failure to disclose may result in the withdrawal of your offer.

Disclaimer

This job description is a written statement of the essential characteristics of the job, with its principal accountabilities, incorporating a note of the skills, knowledge and experience required for a satisfactory level of performance. This is not intended to be a complete, detailed account of all aspects of the duties involved.

Please note: If you were to be offered this role, the BBC will conduct Employment screening checks which include Reference checks; Eligibility to work checks; and if applicable to the role, Safeguarding and Adverse media/Social media checks. Any offer made is conditional on these checks being satisfactory.

For any general queries, please contact: [e-mail]

Redeployment

The BBC is committed to redeploying employees seeking suitable alternative employment within the BBC and they will be given priority consideration ahead of other applicants. Priority consideration means for those employees seeking redeployment their application will be considered alongside anyone else at risk of redundancy, prior to any individuals being considered who are not at risk.