HR Adviser

Parkway Holdings; Huntingdon; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading education services provider in Huntingdon is seeking an HR Adviser to deliver expert HR advice and guidance, ensuring outstanding customer service across the organization. This role involves supporting school leaders with employee relations, performance management, and contributing to the improvement of HR practices. The ideal candidate will have relevant HR qualifications and experience in HR advisory roles.

Qualifications

• Experience providing expert HR advice and guidance.
• Ability to manage complex employee relations matters.
• Strong relationship-building skills with school leaders.

Responsibilities

• Act as first point of contact for HR advice.
• Respond to customer enquiries regarding HR issues.
• Liaise with contacts to ensure seamless HR service.
• Draft letters for employee relations meetings.
• Work with the HR advisory team for consistent service.

Skills

Customer service skills

Employee relations knowledge

HR advisory experience

Communication skills

Confidentiality

Education

Relevant HR qualification

Job description

The Company

We are an award-winning and accredited education services business with over 30 years of expertise. We are 100% dedicated to education and our expert team of highly qualified employees that support schools and trusts nationwide.

Purpose of the Job

To ensure outstanding customer service across the organisation by delivering expert HR advice and guidance in a timely and effective manner, whilst maintaining the highest levels of confidentiality and integrity. The post holder will act as a trusted adviser to school leaders, offering proactive and solution‑focused advice on complex employee relations matters, workforce planning, performance management, and organisational change. By building strong professional relationships, the HR Adviser will contribute to creating positive working environments that support staff well‑being, effective leadership, and the delivery of high‑quality education.

Main Responsibilities/Duties of the Job

• To act as the first point of contact to provide advice and solutions to managers on employee relations matters. Including, working arrangements, contractual matters, sickness, employee communication and consultation, either via phone or e‑mail, in line with current legislation.
• Respond to a wide range of customer enquiries, via telephone, e‑mail or other correspondence, relating to HR issues/administration in a professional manner, to ensure that clients receive timely, accurate and valuable advice.
• Liaising with the school's other allocated contacts at EPM, to ensure a seamless HR, Payroll & Pensions service.
• To draft template letters in relation to any informal/formal meetings relating to ER cases, attending meetings/hearings as deemed necessary.
• Work in conjunction with colleagues in the HR advisory team to ensure a smooth and consistent service is provided.
• Deliver a range of HR activities within identified areas of work and support the work of HR Partners and Lead HR Partners.
• Actively contribute to the development and continuous improvement of the HR Advisory team, undertaking specific projects to embed consistency and best practice.
• Keep professionally up to date with human resource management trends and initiatives locally and nationally, identifying how they may impact on local service requirements and delivery or be utilised to improve efficiency.
• To maintain HR information management systems and confidently analysis reports, identifying key points.
• Offer accurate interpretation, advice, application and representation to clients on employment legislation, best practice and policies and procedures in relation to and in the context of clients' policies and procedures on a range of HR matters.