HR Administrator - Operations

Arriva Plc; England; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading passenger transport company in the United Kingdom seeks a HR Operations Administrator to support the HR Operations team. This role involves organising meetings, managing data, and supporting HR functions. The ideal candidate should have strong administrative experience and organisation skills. Benefits include free travel for you and a designated person on the TfL network, among other perks, making this an appealing opportunity for any aspiring HR professional.

Benefits

Free Travel for you and a nominated person on the TfL Network

Discounts on European rail services

75% discount off seasonal tickets

Employee Assistance Programme

Qualifications

• Proven experience in an administrative role.
• Demonstrable experience of accurate data input.
• Ability to manage competing priorities effectively.

Responsibilities

• Organise and attend key HR meetings.
• Manage sickness absence data and reports.
• Support HR Advisors with Subject Access Requests.

Skills

Organisational Skills

Communication Skills

Attention to Detail

Problem-Solving

Education

GCSE Maths and English at Grade C or above

Tools

MS Word

Excel

Outlook

PowerPoint

Job description

Arriva Rail London have a fantastic new role within the HR Operations team! Reporting directly into the Head of HR, we are on the hunt for a HR Operations Administrator. This role is a fantastic opportunity for a budding HR professional who has a strong administrative background but wants to progress into the HR Operations space. You will also have access to our benefits which include FREE London Underground and Overground travel for you and a designated person!

Responsibilities

• Organise and attend key meetings such as investigations, disciplinary hearings, grievances, union consultations, and sickness absence reviews.
• Take accurate, impartial minutes and prepare confidential meeting papers promptly.
• Manage processes such as nightworker questionnaires and provide minute‑taking support for Company Council and policy working groups.
• Support HR Advisors with Subject Access Requests, ensuring sensitive data is reviewed, redacted, and delivered within statutory timeframes.
• Create employee letters for changes in terms and conditions, promotions, and job moves.
• Process sickness absence data, run weekly reports, and maintain accurate HR records in line with GDPR.
• Keep HR systems and intranet pages up to date, support managers with Workday actions, and run standard reports.
• Coordinate HR inductions, support learning and development activities, and record attendance.
• Contribute to HR projects such as health and wellbeing initiatives, policy development, and continuous improvement activities.
• Suggest and implement process improvements, provide cover for colleagues when needed, and ensure seamless HR service delivery.

Arriva Rail London is an industry‑leading train operating company, responsible for running the London Overground network under a Concession Agreement with Transport for London (TfL) and is part of the Arriva group. Here at Arriva, we are on our way to becoming the leading passenger transport partner across Europe, delivering more than 2.2 billion passenger journeys across 14 different European countries every year. We have a vision to help shape a future where passenger transport is the best choice, through digitisation, sustainability, and continuous improvement, and we want you to join us at the forefront of the passenger transport industry!

Qualifications

• You will need GCSE Maths and English at Grade C or above (or equivalent qualifications).
• The ideal individual will have proven experience in an administrative role with strong organisation and attention to detail.
• This individual will need demonstrable experience of accurate data input and maintaining reliable records.
• The HR Operations Administrator will have working knowledge of MS Word including mail merge, Excel, Outlook, and PowerPoint.
• You will need the ability to work flexibly, quickly, and accurately while managing competing priorities.
• The ideal individual will have experience handling high‑volume workloads and balancing planned and unplanned tasks effectively.
• This individual will need excellent communication skills written, verbal, and active listening paired with strong interpersonal and customer service abilities.
• You will need the capability to organise your own workload while contributing positively to a collaborative team environment.
• The HR Operations Administrator will have a proactive can‑do approach to problem‑solving knowing when to consult or escalation.
• The ideal individual will have resilience, remaining calm under pressure, overcoming blockers and ensuring accuracy in all tasks.

Benefits

• Free Travel for you and a nominated person at your address on the TfL Network – this alone worth total £5,200 per annum.
• Discounts on European rail services after 1 year of service.
• Free travel on Arriva branded rail services around the country.
• 75% discount off seasonal tickets on other Train Operating Companies.
• Arriva Village – web based discounts on various products and services on the high street.
• Employee Assistance Programme – 24‑hour helpline, covering a multitude of subjects.

At Arriva we acknowledge the importance of our people's diverse experiences, talents, and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.