HR Administrator

Morson Edge; Stafford; On-site; GBP 30,000 - 35,000; Full time

Job summary

A recruitment agency is looking for an HR Administrator to join a Shared Services Team in Wolverhampton. This role involves providing first-point HR support to employees and managers, managing queries effectively, and supporting HR processes. Ideal candidates will have HR Administration experience, excellent communication skills, and attention to detail. This position is a 12-month contract offering £16.00ph, working 37 hours per week.

Qualifications

• Experience in HR Administration or shared services/contact centre.
• Strong communication skills focused on customer service.
• Ability to manage multiple priorities with attention to detail.

Responsibilities

• Provide Tier 1 HR support to employees and managers.
• Manage HR queries via email, phone, and ticketing systems.
• Support delivery of HR processes like onboarding and payroll.

Skills

Stakeholder management

Organizational skills

Attention to detail

Customer service orientation

Problem-solving

Tools

HR systems

Ticketing systems

MS Office

Job description

HR Administrator; Wolverhampton; 12month contract; £16.00ph paye; 37 hours per week; Inside IR35

We currently have an opportunity for an energetic and motivated HR Administrator to join a new HR Shared Services Team with an aerospace sector client , based in Wolverhampton. This role is the first point of contact for employees and managers, providing Tier 1 HR support and ensuring queries are resolved quickly, accurately, and with a solution-focused approach.

The successful candidate will be an accomplished administrator with a strong ability to engage and deal with stakeholders, as well as being meticulous in their approach to work. This role would ideally suit someone who has worked within a manufacturing environment or similar environment but used to working in complex organisations.

Responsibilities

• Act as the first point of contact for HR queries, providing timely, accurate, and professional support.
• Manage and resolve Tier 1 HR queries (policies, processes, systems, documentation) through multiple channels (email, phone, ticketing system).
• Escalate more complex queries to Tier 2/HR Business Partners when required, ensuring a smooth handover.
• Maintain and update HR systems and employee records with accuracy and confidentiality.
• Support the delivery of HR processes including onboarding, contract changes, absence, benefits, and payroll inputs.
• Contribute to the creation of knowledge articles and FAQs to drive self-service and reduce repeat queries.
• Work collaboratively with the Shared Services team to continuously improve processes and enhance the employee experience.

Skills and Experience

In order to be successful in this role candidates must be able to demonstrate a continuous improvement mindset as well as exceptional stakeholder management skills.

Essential

• Previous experience in an HR Administration or shared services/contact centre environment.
• Excellent organisational skills with the ability to manage multiple priorities.
• A solution-oriented mindset you focus on resolving queries to an effective resolution.
• Excellent communication skills (written and verbal) with a customer-first approach.
• Great attention to detail and commitment to accuracy.

Desirable

• Comfortable using HR systems, ticketing systems, and MS Office tools.
• Previous experience in Engineering or Manufacturing.
• Team player who is willing to go beyond job role at times.

Morson is acting as an employment business in relation to this vacancy.