HR Administrator

UK Regulators' Network; Leeds; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A regulatory organization in the UK is seeking an HR Representative to support its team. The role involves managing HR queries, processing employment changes, and collaborating with various teams to enhance HR services. Candidates should possess excellent communication skills and experience with case management systems like Workday and ServiceNow. This position offers flexible hybrid working and is integral to ensuring the efficiency of HR processes within the organization.

Qualifications

• Experience in HR case management services.
• Ability to manage complex HR queries independently.
• Strong communication skills for enhancing employee experience.

Responsibilities

• Partner with HR colleagues for accurate case management.
• Act as the first point of contact for HR inquiries.
• Manage complex HR queries to support resolution.
• Process employment changes and maintain accurate records.
• Collaborate on MI reporting and process improvements.

Skills

Case management

Communication

Problem-solving

Data-driven decision-making

Tools

Workday

ServiceNow

Job description

Financial Conduct Authority

Regulating financial services firms and financial markets in the UK, https://www.fca.org.uk/careers

Requirements of the role

We regulate financial services firms in the UK, to keep financial markets fair, thriving and effective. By joining us, you’ll play a key part in protecting consumers, driving economic growth, and shaping the future of UK finance services.

The HR helpline team which is part of the wider HR Delivery team in the capacity of a HR Representative. The HR Helpline is responsible for providing advice and support on HR policies and processes to our FCA colleagues and is the entry point for the wider organisation into HR. The team manages all touch points in the employee lifecycle, dealing with transactions in Workday and responding to queries from the business utilising our case management system ServiceNow.

Role responsibilities

• Partner with HR colleagues and business teams to deliver accurate and timely case management services, ensuring consistency and reliability across all HR processes
• Act as the first point of contact for HR enquiries via phone, email and chat, providing clear guidance that enhances employee experience and stakeholder confidence
• Manage complex and sensitive HR queries independently, identifying solutions that minimise escalation and support efficient resolution for the business
• Process employment changes including internal moves, leavers and family leave requests, maintaining accurate records that uphold compliance and operational integrity
• Collaborate with HR Operations Manager on MI reporting and process improvements, driving service enhancements that increase efficiency and data-driven decision-making
• Work with HR Business Partners and external providers to strengthen wellbeing initiatives and build manager capability, promoting self-service and sustainable leadership practices

Location

London, Leeds, Edinburgh

Contract type

Full time, Permanent

Profession

Administrator, HR

Working pattern

Flexible working, Hybrid

Closing Date

06/12/2025