HR Administrator

BBC; Birmingham; Hybrid; GBP 25,000 - 26,000; Full time

Job summary

BBC in Birmingham is seeking a highly organised People Services Administrator to join our multi-skilled team on a fixed-term contract.

You will provide administrative support across HR Services, Onboarding and Resourcing, handling tasks from contracts and records to candidate and manager queries, with attention to detail and a customer-focused approach. The role operates in a hybrid model with weekly office days and flexibility for training and business needs.

Qualifications

• Experience providing administrative support in a busy, customer-focused environment.
• Excellent attention to detail and accuracy in all work.
• Strong organisational skills with the ability to manage multiple priorities and deadlines.
• Excellent written and verbal communication skills.
• Strong customer service skills and the ability to build stakeholder relationships.
• Able to work effectively as part of a team while managing individual responsibilities.
• Experience using business systems and maintaining accurate records.
• Flexible approach to work across multiple People Services activities.

Responsibilities

• Provide administrative support across HR Services, Onboarding and Resourcing Administration.
• Support candidates, employees and hiring managers throughout the employee lifecycle.
• Coordinate recruitment and onboarding activities to deliver a positive customer experience.
• Complete compliance activities, including Right to Work and pre-employment screening processes.
• Maintain accurate records and update People systems in line with policies and procedures.
• Produce contracts, correspondence and other People Services documentation.
• Respond to queries from employees, candidates and managers in a timely and professional manner.
• Work collaboratively across the team to meet service levels and support changing business priorities.
• Contribute to continuous improvement by identifying opportunities to enhance processes and customer experience.

Skills

Administrative support

Attention to detail

Organisational skills

Communication skills

Customer service

Teamwork

Business systems

Flexible across teams

Tools

SAP

SuccessFactors

Job description

JOB DETAILS

Job Band: A

Contract Type: FTC Until March 2027

Department: People Services

PROPOSED SALARY RANGE: £24,650 - £25,500 depending on relevant skills, knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights.

Location: Birmingham / Hybrid. We operate a hybrid working model, with the team typically attending the office on Wednesdays and Thursdays. There may be occasions where additional office attendance is required to support training, team activities or business need.

Interview dates: 7th - 11th September

We are working towards a start date of beginning of October.

PURPOSE OF THE ROLE

We're looking for a highly organised and customer-focused People Services Administrator to join our multi-skilled People Services team.

The People Services Administrator provides administrative support across multiple People Services functions, including HR Services, Onboarding and Resourcing Administration. The role is responsible for delivering accurate, timely and customer-focused support throughout the employee lifecycle, ensuring compliance with BBC policies, procedures and service standards.Working within a shared service environment, the postholder will work flexibly across teams to support changing business priorities, workload demands and customer needs. The role requires strong attention to detail, effective stakeholder communication and the ability to manage a varied workload across multiple People Services processes.

This is an exciting opportunity to develop experience across a broad range of People activities while supporting candidates, employees and hiring managers throughout their journey with the BBC.

WHY JOIN THE TEAM

Our People Services team is at the heart of supporting the BBC workforce.

You’ll join a collaborative and supportive environment where flexibility, teamwork and continuous improvement are highly valued. This role offers the opportunity to develop knowledge across recruitment, onboarding and HR administration, while gaining valuable exposure to the full employee lifecycle.

Alongside building experience across multiple People Services disciplines, you’ll benefit from our hybrid approach to working, combining office-based collaboration with the flexibility of working from home where appropriate.

No two days are the same. Whether you’re supporting candidates through recruitment, helping new starters join the BBC, or assisting employees and managers with HR administration, you’ll play an important role in delivering a positive customer experience.

Your Key Responsibilities & Impact

• Provide administrative support across HR Services, Onboarding and Resourcing Administration.
• Support candidates, employees and hiring managers throughout the employee lifecycle.
• Coordinate recruitment and onboarding activities, helping to deliver a positive customer experience.
• Complete compliance activities, including Right to Work and pre-employment screening processes.
• Maintain accurate records and update People systems in line with policies and procedures.
• Produce contracts, correspondence and other People Services documentation.
• Respond to queries from employees, candidates and managers in a timely and professional manner.
• Work collaboratively across the team to meet service levels and support changing business priorities.
• Contribute to continuous improvement by identifying opportunities to enhance processes and customer experience.

Your Skills And Experience

Essential Criteria

• Experience providing administrative support within a busy customer-focused environment.
• Excellent attention to detail and commitment to accuracy.
• Strong organisational skills with the ability to manage multiple priorities and deadlines.
• Excellent written and verbal communication skills.
• Strong customer service skills and the ability to build effective stakeholder relationships.
• Ability to work effectively as part of a team while managing individual responsibilities.
• Experience using business systems and maintaining accurate records.
• A flexible approach and willingness to work across multiple People Services activities.

Desirable criteria

• Previous experience within HR, recruitment, onboarding or shared services administration.
• Experience coordinating interviews and supporting recruitment activity.
• Experience administering Right to Work or compliance-related processes.
• Experience supporting onboarding and pre-employment screening activities.
• Knowledge of employee lifecycle processes.
• Experience using SAP, SuccessFactors or similar HR systems.

You’ll be highly organised, adaptable and motivated by delivering excellent customer service. You’ll enjoy working in a fast-paced environment, managing a varied workload and supporting a range of activities across recruitment, onboarding and HR administration.

You’ll be a strong team player who builds effective relationships, takes ownership of your work and is committed to delivering accurate, efficient and professional People Services support.

Disclaimer

This job description is a written statement of the essential characteristics of the job, with its principal accountabilities, incorporating a note of the skills, knowledge and experience required for a satisfactory level of performance. This is not intended to be a complete, detailed account of all aspects of the duties involved.

Please note: If you were to be offered this role, the BBC will conduct Employment screening checks which include Reference checks; Eligibility to work checks; and if applicable to the role, Safeguarding and Adverse media/Social media checks. Any offer made is conditional on these checks being satisfactory.

Before your start date, you may need to disclose any unspent convictions or police charges, in line with our Recruitment policy. This allows us to discuss any support you may need and assess any risks. Failure to disclose may result in the withdrawal of your offer.

For any general queries, please contact: [e-mail]

Redeployment

The BBC is committed to redeploying employees seeking suitable alternative employment within the BBC and they will be given priority consideration ahead of other applicants. Priority consideration means for those employees seeking redeployment their application will be considered alongside anyone else at risk of redundancy, prior to any individuals being considered who are not at risk.