HPB Cancer Support Worker | Liverpool University Hospitals NHS Foundation Trust

Liverpool University Hospitals NHS Foundation Trust; Liverpool; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading healthcare institution in Liverpool is seeking a motivated Cancer Support Worker to enhance patient care within the Hepatobiliary Cancer Team. This role involves coordinating care pathways for cancer patients and providing essential administrative support. Successful candidates will demonstrate excellent organizational and communication skills, and previous experience with cancer patients is essential. The position offers a chance to work in a dynamic environment and contribute significantly to patient outcomes.

Qualifications

• Previous experience working clinically with patients with cancer or chronic conditions is essential.
• Applicants should have excellent literacy and IT skills.

Responsibilities

• Develop and maintain effective working relationships with clinicians and managers.
• Organise incoming and outgoing mail for the department.
• Maintain an accurate patient database and track investigations.
• Triage calls and monitor incoming health status information.

Skills

Excellent communication skills

Organisational skills

Ability to work flexibly

Experience with cancer patients

Job description

This post is open to employees of the five LAASP organisations. As part of your application, you will be asked to confirm that you are a current employee of The Clatterbridge Centre, Liverpool Heart and Chest Hospital, Liverpool University Hospitals, Liverpool Women’s Hospital or The Walton Centre.

HPB Cancer Support Worker

Band 4 - 30 Hours per week

We are looking for a motivated and experienced Band 4 Cancer Support Worker to be a key member of the Hepatobiliary Cancer Team in a new approach to coordinating the care and multi-disciplinary management of HPB Cancer patients. The post holder will be an integral part of the Team, assisting, supporting and coordinating the pathway for patients. A large part of the role is providing administrative and coordination support to patients, families, consultants, nurse specialists and other staff involved in the pathway. The successful applicant will ensure the efficient channelling and close co-ordination of the patient follow up pathway. The post holder will demonstrate excellent organisational skills, must be flexible in approach, able to exercise initiative and demonstrate a consistently high standard of professionalism, being aware of the need for confidentiality and integrity. The post holder will have excellent communication skills and be willing to undertake on-going training and development. In addition, the post holder will be able to signpost patients and carers to the relevant sources of support and information appropriate to their needs. You will be skilled in assessing and meeting individual patient information needs, whilst facilitating access for all patients to the Holistic Needs Assessment and Care Plan being sensitive to assessing requirement for e.g. benefits advice, family support and advocacy support. You will facilitate the organisation of, and contribute to, project steering group meetings. You will support data collection and record keeping including patient experience metrics for audit purposes and to facilitate project evaluation.

Key Duties and Responsibilities

• Develop and maintain effective working relationships with clinicians, managers and others within department and Trust wide service users.
• Be the point of contact for all routine enquires facilitating communication and information flows, initiating and responding to correspondence and resolving enquiries.
• Organising incoming and outgoing mail both paper and electronic.
• Maintain an accurate database of patients including systems to track interval investigations and monitor incoming health status information from patients using the system.
• Liaise with GPs/cancer services as appropriate.
• Liaise with patients and other consultants’ secretaries.
• Specifically assist the CNS’s in coordinating care by tracking patient pathways and providing a point of access, including rapid re-entry into the system for those people identified as having urgent or specialist needs.
• Triage incoming calls, using a risk assessment framework and initiate appropriate response according to protocols and individual pathways,
• Using good communication skills, and appropriate tools and procedures, liaising as appropriate with the CNS when non routine and refer complex decisions to the team for assessment and review.
• Provide basic telephone advice and refer on or sign-post to other sources of support
• Any other appropriate task as allocated by the Clinical Nurse Specialists

Applicants should possess excellent literacy, communication, IT and organisational skills and should be prepared to work within a flexible working environment. Previous experience working clinically with patients with cancer or other types of chronic life‑changing conditions is essential. The role will report directly to the Hepatobiliary Cancer Clinical Nurse Specialists.

Liverpool University Hospitals NHS Foundation Trust is part of the NHS University Hospitals of Liverpool Group, providing general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.

This advert closes on Tuesday 16 Dec 2025.