Housing & Wellbeing Assistant

Great Places Housing Association; St Helens; On-site; GBP 21,000 - 25,000; Full time

Job summary

A housing organization is looking for a Housing and Wellbeing Assistant in St Helens. The role involves managing accommodation services, assisting customers, and ensuring safety of facilities. Candidates should have strong customer service skills and qualifications in English and Maths. The position offers competitive benefits including pension contributions, healthcare options, and annual leave enhancements.

Benefits

Pension scheme with up to 10% contribution

Healthcare benefits

Discounts on high street and gym memberships

26 days annual leave increasing to 30

Season ticket loans

Access to savings opportunities

Qualifications

• Must have level 2 qualifications in English and Maths.
• Experience in customer-facing services in busy environments.
• Ability to work accurately under pressure.

Responsibilities

• Assist customers and provide guidance.
• Record feedback, complaints, and compliments.
• Ensure safety and security of the premises.

Skills

Customer service skills

Interpersonal skills

Attention to detail

Time management

IT skills

Education

Level 2 in English and Maths

Tools

Microsoft Office

Job description

Housing and Wellbeing Assistant

You will be working as part of a dedicated team to manage high quality accommodation and services whilst providing assistance to customers. You will be the first point of contacts for the premises, responding to all enquiries via phone, email or in person. You will maintain the safety and security of customers, colleagues, visitors, contractors as well as the premises, and equipment.

What you’ll be doing

• You will provide assistance or guidance to customers; supporting them to fulfil the terms of their occupancy agreement ;
• You will encourage feedback from customers, recording and responding to any complaints and compliments;
• You will ensure any safeguarding concerns are promptly dealt with and appropriate action is taken in line with Great Places procedures;

You will actively ensure the security of the building, conduct health and safety inspections, and report communal repairs through appropriate channels. You will follow financial procedures and take responsibility for all monies held and received;

You will be responsible for communal cleaning and void cleaning, along with the wider team.

What you’ll need

• Qualified to minimum level 2 in English and Maths
• Evidence of IT skills
• Experience of providing a customer facing, front line service in a busy environments whilst maintaining a courteous and helpful manner.
• The ability to develop, and project, a positive image of Great Places through interpersonal, written and verbal communication skills.
• Ability to complete tasks in an accurate and timely manner when working under pressure and maintaining attention to detail.
• Effective liaison with colleagues and other stakeholders to give or find information to resolve problems.
• Use of the relevant range of Microsoft Office applications and IT systems

What we will give you in return for your hard work and commitment

• Pension ¦ DC Scheme (up to 10% contribution from both colleague and Great Places)
• WPA ¦ Healthcare auto enrolled at no contribution level with £1250 of savings available- option to increase & add on family members
• The Market Place ¦ High street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more
• Annual Leave ¦ Start at 26 days annual leave, increasing up to 30 days within 5 years+ Bank Holidays
• Reward & Recognition ¦ You Count Rewards are individual reward’s for going ‘above & beyond’
• Help with transport ¦ We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates .
• Wage Stream ¦ You can access savings opportunities and early access to wages

At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work.

“Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment.

All successful applicant(s) will be subject to an enhanced criminal records background check (Child and Adult Workforce, Child Barred List).

Further detail on our commitment to safeguarding children / young people & vulnerable adults can be found in the Great Places Housing Group Safeguarding Policy & Recruitment Policy on our website”.