Housing Team Leader

Coventry, Warwickshire and Worcestershire Mind; Coventry; Hybrid; GBP 30,000 - 40,000; Full time

Benefits offered by this job

25 days leave

Life insurance

CPD training

Flexible working

Pension plan

Wellbeing day

Job summary

Coventry, Warwickshire and Worcestershire Mind is seeking a Housing Services Team Lead in Coventry to oversee a team delivering daily support to residents in our supported accommodation. You will lead the team to provide high-quality, person-centred care, manage risk and ensure smooth operation of the service.

You will supervise staff, coordinate client support, monitor progress and be the main contact for housing, safety and repairs.

Qualifications

• Experience leading a team of support workers.
• Ability to manage a caseload and coordinate support.
• Strong leadership, communication and interpersonal skills.
• Flexible with on-call responsibilities.
• Valid driving licence with business insurance.

Responsibilities

• Lead and motivate a team of support workers to deliver person-centred care.
• Manage risk and report concerns to the Manager.
• Provide additional support for clients in crisis.
• Develop and implement individualised support and risk plans.
• Coordinate client support and monitor progress.
• Prepare service reports and ensure regulatory compliance.
• Build relationships with local mental health services and partners.
• Provide on-call cover as required.

Skills

Leadership

Team motivation

Communication

Interpersonal skills

Mentoring

On-call flexibility

Job description

Together with people who have experienced mental health challenges, we provide quality services and support that reduce stigma and promote positive mental health and wellbeing.

Job details

Ref: LM HTL 9.10

Location

Housing Services, Coventry

Hours

37 hours per week on a rota basis.

Job type

Permanent

Are you passionate about making a difference to the lives of people who experience mental health challenges?

Would you like to be a part of a reputable, inclusive and enabling organisation?

Our vision is of a society that promotes good mental health for all and that values, as equals, people who experience mental health challenges.

Come join our dynamic and motivated team supporting individuals in Coventry!

About the service

We manage a wide range of properties, which are located in various parts of Coventry and consist of single flats/bedsits and a number of shared houses for 2–8 people. Our service matches a person to an appropriate property and then provides practical and emotional support to enable the person to maintain and sustain their tenancy. All properties are furnished to a high standard to ensure that individuals are comfortable in their surroundings.

About the role

The post holder is responsible for overseeing a team of support workers who provide daily assistance to clients within our supported accommodation service.

They manage the support team to ensure the delivery of high-quality, person-centred care, empowering individuals with mental health needs to live more independently. They provide leadership that fosters a positive, respectful and inclusive environment and offer guidance, training and performance management to the support team while ensuring the smooth and efficient operation of the service.

The post holder will lead in delivery of high-quality, person-centred support to clients.

The post holder will manage an individual case load of clients, taking responsibility for coordinating their support, monitoring their progress and ensuring their individual needs and outcomes are effectively met

The post holder is the main point of contact for clients regarding health and safety or repair-related matters. Encouraging feedback from clients on the services provided.

Key responsibilities

• Lead, supervise and motivate a team of support workers to deliver person-centred care and support to clients.
• To work within agreed risk management guidelines and to assist service users in reducing risks to themselves or others. To promptly report all concerns regarding risks to the Manager / or on-call Manager.
• To ensure that clients who are facing particular crisis/stress are offered appropriate additional support and to ensure that staff are supported in dealing with the most complex cases.
• To work within agreed risk management guidelines and to assist service users in reducing risks to themselves or others. To promptly report all concerns regarding risks to the Manager / or on-call Manager.
• To manage a caseload of clients and oversee the development and implementation of individualised support and risk management plans for clients, focusing on their mental health, well-being and personal goals.
• To take appropriate action in the event of emergencies, ensuring that the Manager/on-call Manager is informed promptly.
• Prepare reports on the performance of the service, identifying areas for improvement and ensuring compliance with funding and regulatory requirements.
• Maintain up-to-date knowledge of housing and health and safety legislation to ensure compliance.
• Build and maintain strong working relationships with local mental health services, external agencies and other partners to ensure seamless support for clients.
• To provide periodic “on call” provision in rotation with other designated staff.
• Experience of working in the mental health care sector.
• Experience of supporting delivery to people with additional needs (e.g. learning difficulties, dual diagnosis).
• Excellent leadership, communication, and interpersonal skills.
• A compassionate and empathetic approach to working with individuals with mental health challenges.
• Ability to motivate and inspire a team while managing and resolving conflicts effectively.
• Understanding of key issues within mental health.
• Evidence of continuing professional development.
• Flexible work ethic, the role requires additional out of hours on call responsibilities.
• A valid driving license with business insurance.

What we can offer you

The following are just some of the benefits that Coventry, Warwickshire and Worcestershire Mind offer its employees:

• Working culture – based on core values of trust, honesty, inclusivity, enabling, effective and an unapologetic drive for excellence.
• Annual leave – 25 days plus bank holidays plus an extra day for every two completed holiday years.
• Wellbeing day– 1 day, per holiday year, to be used to take care of your own mental health and wellbeing.
• Life insurance policy – Coventry, Warwickshire and Worcestershire Mind are covered by a Life Insurance policy. The death in service payment is 2 x gross annual salary (tax free).
• Employee development – Active encouragement not only to assist performance in the current role but also for the benefit of personal development via various means. Access to Coventry, Warwickshire and Worcestershire Mind CPD training and opportunities to access external CPD training.
• Flexible working – A range of options available for all employee’s dependant on role and responsibilities.
• Pension –Minimum 5% employee and 3% employer contribution, with an ethical investment policy option.
• Sick pay – On completion of a 6-month probationary period, Coventry, Warwickshire and Worcestershire Mindemployees will be eligible to a period of paid sick leave.

Coventry, Warwickshire and WorcestershireMind values diversity and difference. We welcome applicants from all sections of the community, particularly under-represented groups and people with lived experience of mental health issues.

Coventry, Warwickshire and Worcestershire Mind is a leading mental health service provider and an equal opportunities employer.