Housing Team Leader

Spider Web Recruitment Ltd; Cambridge; On-site; GBP 39,000; Full time

Job summary

A leading disability charity is seeking a dedicated Housing Team Leader to ensure excellent housing and tenancy management services. You will inspire a team, manage lettings, and build relationships with partners. Ideal candidates will have experience in social housing management, strong leadership skills, and a customer-focused mindset. The role offers a competitive salary of £38,300 and various benefits including 33 days holiday and training opportunities.

Benefits

Competitive salary

33 days holiday

Company sick pay

Pension

Cycle to Work scheme

Health cashback plan

Qualifications

• Experience in social housing management.
• Ability to mentor and motivate staff.
• Experience working with diverse and vulnerable customers.

Responsibilities

• Lead and inspire a team of Housing Officers.
• Manage property lettings efficiently.
• Respond to complaints and service improvements.

Skills

Customer-focused approach

Leadership skills

Excellent communication

Organisational skills

Knowledge of housing law

Solution-oriented mindset

Education

CIH qualification or similar

Tools

Microsoft Office

Job description

Housing Team Leader – Spider

Housing Team Leader – Spider is advertising on behalf of our client who is looking for a dedicated, customer-focused Housing Team Leader to join their team in Papworth Everard, Cambridgeshire, in a full-time, permanent role.

Why them

Our client is a leading disability charity and Registered Provider committed to supporting disabled people to live with equality, choice and independence. They are a great place to work and are keen to invest in your future learning and development. They have strong values and culture is one of openness and kindness, where mutual respect and honesty are the norm. Together, they create an environment where you can thrive and feel proud of the work you do.

Fantastic company benefits include

• Competitive Salary: £38,300 per annum
• Holiday: 33 days holiday including bank holidays
• Company sick pay
• Pension
• Employee extras: Cycle to Work scheme, Inclusive employee assistance and wellbeing support, ongoing training, health cashback plan + more.

About the role

As Housing Team Leader, you’ll ensure customers receive an excellent housing and tenancy management service. By supporting and mentoring the team, you’ll help deliver a responsive, accessible service that promotes independence and reduces tenancy issues. You’ll also help maximise rental income, build strong partner relationships and ensure homes are well-managed, safe and efficiently let. Working hours for this role are 37.5 hours office based per week.

Interview date for this role is 12 December 2025.

Main Duties and Responsibilities

• Lead and inspire a team of Housing Officers to deliver an accessible, effective and customer-focused tenancy management service
• Oversee tenancy and community management, ensuring services meet the Customer Charter and high service standards
• Manage property lettings efficiently, working closely with maintenance teams to ensure timely and appropriate re-letting
• Provide advice and guidance on ASB, tenancy queries and complex casework
• Respond to complaints, identifying opportunities for service improvement
• Manage and reduce rent arrears, supporting residents to sustain their tenancies
• Build productive relationships with local authorities, commissioners and community partners

About you

As a Housing Team Leader, you will have experience in social housing management with a strong customer-focused approach and be a confident leader, able to mentor, motivate, and develop staff. You will demonstrate excellent communication, organisational, and decision-making skills, with knowledge of tenancy management, housing law, ASB, and income management. You will be able to analyse information, produce reports, and use Microsoft Office effectively, with experience working with diverse and vulnerable customers. You will remain calm, professional, and solution-focused under pressure, and be committed to continued learning, with a CIH qualification or similar desirable.

Please note

The post will be subject to an Enhanced with Adults Barred Service (DBS) check process.

We are a Disability Confident employer. If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments. We welcome applications from disabled candidates and guarantee an interview to those who meet the minimum criteria for the role.

Employment Eligibility

Please note, Candidates must be authorised to work in the UK.

If you are dedicated to making a difference and possess the skills and experience we are looking for in the Housing Team Leader role, we would love to hear from you. Please submit your CV today to join our client’s supportive and dynamic team, where they work together to empower individuals and promote independence in care.