Housing Support Worker (Relief) - MOR11347

Moray Council; United Kingdom; On-site; GBP 10,000 - 40,000; Part time

Job summary

A local government authority in the United Kingdom is seeking a Housing Support Worker to assist individuals and families transitioning to permanent accommodation. You will be responsible for creating support plans and ensuring cleanliness of accommodation. The role requires experience working with vulnerable individuals, strong communication skills, and the ability to work in a team. Applicants must be willing to undertake the PVG Scheme check. This role offers £14.18 per hour with various hours available.

Qualifications

• Experience maintaining and monitoring records.
• Demonstrable knowledge of homelessness legislation.
• Ability to work independently or as part of a team.

Responsibilities

• Provide support and assistance to those in temporary accommodation.
• Create and review support plans and risk assessments.
• Respond to telephone calls and offer solutions.

Skills

Experience of working with vulnerable people

Good communication skills

Ability to maintain professional approach

Experience of digital technologies

Ability to create support plans

Education

SVQ 2 or HNC in Health and Social Care

Tools

Microsoft Word

Microsoft Excel

Outlook

SharePoint

Job description

Job Description

As a Housing Support Worker you will provide support, assistance and advice to individuals and families who are in transition to permanent accommodation. The service is open 24 hours a day, 365 days a year, with staff working to a rolling rota. You will ensure designated accommodation is clean, tidy and ready for new clients to occupy. The post holder will have regular contact with members of the public via telephone while covering the Council’s Out of Hours helpline.

Requirements

Provide a sensitive and empathetic service to people accommodated in temporary accommodation.

Create and review support plans, risk assessments and record all contacts on relevant IT systems in order to monitor the outcomes for clients and performance management.

The role may also require individuals to deal with out-of-hours referrals for accommodation often at short notice.

Comply with SSSC Registration and Care Inspectorate requirements.

Respond efficiently and accurately to telephone callers, explaining possible solutions, and ensuring they feel supported and valued.

The Individual

• Experience of working with vulnerable people and or people with multiple and complex needs.
• Demonstrable knowledge of homelessness and housing legislation.
• Experience of maintaining and monitoring records.
• Experience of digital technologies and Microsoft Word, Excel, SharePoint and Outlook.
• SVQ 2 or HNC in Health and Social Care, or willingness to gain qualification.
• Registered with SSSC or demonstrable knowledge of the National Care Standards and SSSC Codes of Practice to be able to achieve registration within 6 months of start date.
• Proactively approaches tasks and completes them to required standards and quality levels.
• Able to demonstrate a high level of customer care.
• Good communication skills, verbal and written.
• Ability to create and review support plans / risk assessment.
• Ability to maintain professional and confidential approach when dealing with vulnerable people.
• Ability to work as a team member and independently.
• Shift working will be a requirement to meet service needs and the Council’s Out of Hours helpline.
• The post requires the ability to be able to work in lone working situations.
• Ability to undertake cleaning duties involving cleaning, lifting and manoeuvering hoover, moving furniture, lifting and carrying buckets etc.

Therefore the successful candidate will be required to join the PVG Scheme or undergo a PVG Scheme Update check prior to any formal offer of employment being made by Moray Council.

Closing Date: 19 December 2025

£14.18 per hour

Relief Post - various hours per week

For further information please contact Brian Fraser, Supported Accommodation Manager on 0300 1234566.