Housing Support Worker Nights

North Wales Housing; Colwyn Bay; On-site; GBP 24,000; Full time

Job summary

A community housing organization in Colwyn Bay is seeking a Housing Support Worker for night shifts. The role involves assisting service users with their housing needs and promoting wellbeing through engaging activities. Applicants should have experience in client-centered environments, strong communication skills, and a willingness to learn Welsh. This position offers a permanent contract with a salary of £23,609 pro rata, along with generous benefits.

Benefits

Minimum of 25 days annual leave

Employee health assistance

Generous pension scheme

Support for further studies

Qualifications

• Experience in housing or care environments preferred.
• Willingness to complete enhanced DBS disclosure.
• Awareness of support needs related to homelessness is advantageous.

Responsibilities

• Support service users with mental health and wellbeing.
• Assist with claims for housing and associated benefits.
• Organize activities to promote social inclusion.
• Respond to incidents and maintain hostel properties.
• Maintain accurate records and perform safety checks.

Skills

Ability to hold everyday conversations in Welsh or willingness to learn

Experience working in a client centred environment

Knowledge of the support needs of vulnerable people

Good verbal and written communication skills

Hard working with a positive attitude

Basic IT skills with knowledge of Microsoft Office

Job description

Overview

Housing Support Worker - Nights

Here at North Wales Housing, we make a difference to people’s lives every day. If you’re committed to helping us achieve this, we’ll make sure we make a positive difference to your life too. Let’s work together to build on 50 years of providing quality homes across North Wales, investing into communities and supporting those facing homelessness.

Our team of around 230 individuals mean a lot to us, too. We’re proud to say that we’re a Gold Standard Investors in People employer, testament to our desire to care for our colleagues. Our People Strategy focuses on creating an environment where our people are proud to work at a place they want to be, supported to achieve their potential, give their best, and feel valued for their contribution.

The Package

• Permanent contract
• 24 hours per week (Friday and Saturday nights 9pm to 9am)
• Salary of £23,609 pro rata
• Minimum of 25 days annual leave plus bank holidays (pro rata)
• Benefits platform with savings on groceries, high-street shopping, new tech, holidays etc.
• Further studies support and career development opportunities
• Employee health assistance and Annual Leave purchase scheme
• Enhanced maternity and paternity pay
• Generous contributory pension scheme

The Role – Housing Support Worker – Night Shifts

Working at Noddfa hostel in Colwyn Bay, you’ll support people with their housing needs and life skills in a person-centred, trauma informed way and contribute to the safe running of the hostel. This will involve:

• Supporting service users with mental health and wellbeing, by encouraging healthy activities and lifestyles, and signposting to services
• Assisting with claims for housing and associated benefits to support residents’ financial stability
• Organising and managing a range of engaging activities to promote social inclusion
• Playing a hands-on role in responding to incidents, completing room checks and ensuring properties are maintained
• Maintaining accurate service user records and files
• Performing regular security and fire safety checks

Our Requirements – Housing Support Worker

• Ability to hold everyday conversations in Welsh or willingness to learn
• Experience working in a client centred environment such as housing, care or similar (e.g., supporting individuals in reporting maintenance issues, making healthcare appointments, pursuing hobbies, securing training and employment, etc.)
• Knowledge of the support needs of vulnerable people
• Good verbal and written communication skills
• Hard working, with a positive ‘can do attitude’
• At least have basic IT skills, with knowledge of Microsoft Word, Excel, and Outlook

Although not essential, an awareness of issues and support needs connected to homelessness and awareness of fire safety and security systems would be highly advantageous. As would an awareness of specialist agencies, including drug, alcohol and mental health services.

At North Wales Housing we are committed to safeguarding and promoting the welfare of service users. You must be willing for an enhanced DBS disclosure to be undertaken by our organisation.

North Wales Housing is an equal opportunities organisation who particularly welcome applications from candidates from diverse backgrounds. All Black, Asian and ethnic minority candidates, as well as disabled applicants who meet our essential criteria will be guaranteed an interview.

How to Apply

North Wales Housing website – All applications for the Housing Support Worker role are to be submitted online, and strictly no agency calls or agency CV submissions. Please complete the application form via the Apply button. We will not accept CVs without a completed application form.