Housing Support Worker / Case Worker (AWDO-P14193) in Birkenhead)

AWD online; Birkenhead; On-site; GBP 27,000; Full time

Job summary

A supportive housing organization in the United Kingdom seeks a Housing Support Worker/Case Worker to provide high-quality support for vulnerable adults in dispersed accommodation. You will assist residents facing challenges such as homelessness and mental health issues by delivering person-centered case management and support planning. The role requires collaboration with multiple agencies to ensure effective safeguarding and management of services. This permanent, full-time position offers a salary of £26,731 annually plus benefits.

Benefits

3% Pension Contribution

25 Days Annual Leave plus Bank Holidays

Qualifications

• Previous experience in support work within housing, homelessness, health or social care settings.
• Strong communication, assessment, and relationship-building skills.
• Experience supporting people with mental health needs or substance misuse.

Responsibilities

• Complete assessments and support plans for residents.
• Manage risk assessments and respond to safeguarding concerns.
• Coordinate with multi-agency partners for specialist support.

Skills

Communication skills

Assessment skills

Relationship-building

Education

Level 2 qualification in Housing, Health & Social Care

Tools

Microsoft Office

Case management systems

Job description

Housing Support Worker / Case Worker

An engaging opportunity supporting vulnerable adults within dispersed accommodation, delivering person-centred case management, safeguarding, support planning and resettlement to promote independence and wellbeing.

If you’ve also worked in the following roles, we’d also like to hear from you: Housing Support Officer, Support Practitioner, Resettlement Worker, Homelessness Support Worker, Case Management Worker.

This role is known internally as a Case Management Worker (Dispersed).

SALARY: £26,731 per annum + Benefits (3% Pension Contribution, 25 Days Annual Leave plus Bank Holidays)

LOCATION: Birkenhead, Wirral, North West England

JOB TYPE: Full-Time, Permanent

WORKING HOURS: 35 Hours per Week, Monday to Friday, (with occasional requests to support evenings or weekends)

JOB OVERVIEW

We have a fantastic new job opportunity for a Housing Support Worker / Case Worker to provide high-quality, person-centred support across a small portfolio of dispersed accommodation.

As a Housing Support Worker / Case Worker, you will work closely with residents who may experience homelessness, mental health challenges, substance misuse or offending histories, supporting them to identify goals and build independent living skills.

The role focuses on assessment, support planning, risk management and multi-agency working, ensuring safeguarding remains central to all actions while maintaining safe, well-managed accommodation.

As a Housing Support Worker / Case Worker, you will play a key role in empowering residents, coordinating services and supporting successful move‑on into longer‑term accommodation.

APPLY TODAY

Ready to make your next career move? Apply Now for our Recruitment Team to review.

DUTIES

Your duties as the Housing Support Worker / Case Worker include:

• Resident Induction and Support Planning: Completing welcomes, assessments, Outcomes Star reviews and co‑produced support plans
• Safeguarding and Risk Management: Managing and reviewing risk assessments, responding to concerns and embedding safeguarding practice
• Case Management Delivery: Holding regular one‑to‑one sessions using a person‑centred, flexible and progressive approach
• Multi‑Agency Working: Liaising with statutory and voluntary agencies to coordinate specialist support and interventions
• Accommodation Management: Supporting void preparation, property checks, health and safety reporting and positive shared living
• Income and Benefits Support: Assisting residents with welfare benefits, rent payments and financial understanding
• Resident Engagement: Encouraging participation in activities, meetings and service development
• Record Keeping and Reporting: Maintaining accurate, timely case records, reports and information sharing
• Move‑On Support: Assisting residents to secure appropriate longer‑term accommodation
• Health and Safety Compliance: Responding to incidents and working with emergency services when required

CANDIDATE REQUIREMENTS

ESSENTIAL

• Previous experience in support work within housing, homelessness, health or social care settings
• Working knowledge of support planning, risk assessment and safeguarding
• Experience supporting people with mental health needs, substance misuse or complex lives
• Strong communication, assessment and relationship‑building skills
• Ability to maintain accurate records and complete clear written reports
• IT literacy with confidence using Microsoft Office and case management systems
• Numeracy skills sufficient for budgeting, benefits and rent‑related tasks
• A flexible, reflective and person‑centred approach to support delivery

DESIRABLE

• Level 2 qualification in Housing, Health & Social Care, Advice & Guidance or similar
• Experience of group work, coaching or activity facilitation
• Knowledge of harm reduction approaches or therapeutic frameworks
• Experience using housing or support databases
• Full driving licence with access to a vehicle for work purposes

This role requires an Enhanced DBS check.

HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CVs of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P14193