Housing Support Worker

Social Interest Group; Wembley; On-site; GBP 27,000; Full time

Job summary

A non-profit organization in the UK is hiring a Housing Support Worker to assist adults facing homelessness and other challenges. The role involves providing tailored support and ensuring sustainable housing solutions. Ideal candidates will have experience with complex needs and a commitment to empowering individuals. A salary of £27,000 is offered for a full-time position over an 8-month fixed-term contract, with various benefits to enhance employee wellbeing.

Benefits

25 days annual leave

Employer pension contribution

Blue Light Discount Card

Discounted event tickets

Therapist sessions for mental health

Training and development opportunities

Employee assistance programme

Life assurance scheme

Cycle-to-work scheme

Annual staff awards

EDI ambassador programme

Qualifications

• Understanding the housing support needs of individuals with complex needs.
• Experience working with people from diverse backgrounds.
• Ability to use Microsoft and adapt to IT tools.

Responsibilities

• Support participants with their housing needs for sustainability.
• Create tailored support plans with participants.
• Signpost to local service providers for independence.
• Recognize needs and initiate appropriate interventions.
• Complete referrals as necessary.

Skills

Understanding of housing support needs

Experience with complex backgrounds

Intermediate IT skills

Flexibility in working patterns

Knowledge of societal marginalisation

Alignment with company values

Job description

Location and Role Overview

Based primarily in Brent (Main office near the Civic Centre), you will provide support to Brent residents and participants in a variety of settings, including their homes, community locations, Brent Hubs, and libraries across the borough. The service supports adults who have been or are at risk of homelessness, have experienced social exclusion, have previous criminal convictions, suffer with mental health, have substance misuse, and/or could have a learning disability.

We are hiring a Housing Support Worker to join our floating support service. You will support participants on their journey towards recovery, reablement, and independence, all within a compassionate, trauma‑informed environment.

Key Responsibilities

• Support participants in all aspects of their housing needs to ensure sustainable housing.
• Co‑create tailored support plans centred on the participant’s needs.
• Signpost participants with local providers to support their independence such as Job Centres, employment support hubs, community support centres, mental health trusts and other relevant services.
• Recognise support needs in an individual and initiate appropriate interventions to prevent further deterioration.
• Complete safeguarding and other referrals where required.

Key Qualifications & Attributes

• Understanding of the housing support needs faced by people with multiple and complex needs.
• Experience of working with people of complex backgrounds and/or a good understanding of the sector.
• Ability to use, learn and adapt to IT at an intermediate level, including Microsoft and other software programmes.
• Willingness to show flexibility of working patterns, responding to the needs of the service and residents.
• Understanding and/or practical knowledge of the social and societal marginalisation that can be attached to people with complex needs.
• Alignment with our values of Ambition, Empowerment, Inclusivity and Transparency.

Working Conditions and Salary

Salary: £27,000 (Annual). Shift Pattern: 8‑month fixed‑term contract, 37.5 hours per week Monday to Friday on a rota that can range between 08:00–16:00, 09:00–17:00 and 10:00–18:00. You may be required to work outside these hours depending on service and participant requirements.

Benefits

• 25 days (full‑time equivalent) annual leave, increasing with the length of service.
• Employer pension contribution.
• Eligibility to register with Blue Light Discount Card.
• Access to discounted tickets for music events, shows, sports and more.
• Reflective practice regular sessions with a therapist provided by an external provider to support mental health and wellbeing at work.
• Training and development, including access to courses, upskilling and progression plans.
• Employee assistance programme, including counselling.
• Life assurance scheme.
• Cycle‑to‑work scheme.
• Annual staff awards.
• EDI ambassador programme.

About SIG

SIG is a not‑for‑profit organisation providing thousands of people with good‑quality support and care in residential, drop‑in centres, community floating support settings, probation settings and hospitals. We operate across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. We believe good care and support improves lives with the vision to create healthier, safer and more inclusive communities. Join us on our mission to empower independence through trauma‑informed solutions and dynamic partnerships that keep people out of prison, out of hospital and off the streets.

Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future.