Housing Support Worker

Nacro; Sunderland; On-site; GBP 27,000; Full time

Job summary

A community service organization is seeking a Housing Support Worker in Sunderland. You will support service users by assessing their needs and managing property-related issues, gaining insight into the criminal justice system. The role requires strong interpersonal and organizational skills. Benefits include flexible working options and 25 days of holiday plus bank holidays.

Benefits

25 days holiday + bank holidays

Occupational sick pay exceeding statutory requirements

Flexible working options

Qualifications

• Strong interest in engaging with people and adapting communication styles.
• Excellent organisational skills with the ability to manage multiple priorities.
• Ability to work professionally while balancing service user needs.

Responsibilities

• Assess individual support needs and create safety plans.
• Ensure properties meet the Decent Homes Standard and address maintenance issues.
• Work alongside probation services and housing authorities.

Skills

Engaging with people

Organisational skills

ICT skills (Outlook, Word, Excel)

Job description

Join Nacro’s CAS-2team: Get an excellent grounding in the criminal justice system and the reward of helping people change their lives.

Location

Sunderland (Covering Sunderland/Newcastle)

Salary

£26,584 Per Annum (Base salary £25,584 + £1,000 Unsociable Hours)

Job Type

Full-Time, Permanent

Working Hours

40 hours per week (including 5 hours paid lunch break), shift patterns and flexibility will be discussed during the interview. The provision of the contract is between 08:00 and 22:00 Monday‑Friday and Saturday 09.00‑17:00 on a rolling rotational basis.

This role is part of the Community Accommodation with Support, Tier 2 (CAS‑2) programme, directly commissioned by the Ministry of Justice and operating nationwide across England and Wales. The service provides accommodation and support for low/medium‑risk people eligible for home detention curfew or bail, helping to keep people out of prison (when living in the community on licence is an option) and to support prison leavers to re‑establish (crime‑free) independent lives.

Role Overview

As a Housing Support Worker, you’ll enjoy varied and rewarding days, making a real difference to both service users and the wider community, and gaining a real insight into the criminal justice system.

Key Responsibilities

• Support Service Users: Assess individual support needs, create safety plans, assist with housing applications, Housing Benefit claims, and rent payments.
• Property Management: Ensure properties meet the Decent Homes Standard, address maintenance issues, and offer guidance on housing‑related matters.
• Collaboration: Work alongside probation services, court staff, and housing authorities to achieve the best possible outcomes for service users.

Who Will Thrive in This Role?

• Resilient individuals who know how to maintain a healthy work‑life balance.
• Problem‑solvers who enjoy thinking creatively to overcome challenges.
• Emotionally intelligent people who understand and respond to human behaviour.
• Team players eager to collaborate and contribute positively.

Essential Skills & Qualities

• Strong interest in engaging with people, adapting communication styles, and making informed decisions.
• Ability to work professionally whilst balancing service user needs and Nacro’s wider mission.
• Excellent organisational skills, with the ability to manage multiple priorities.
• Competent ICT skills (Outlook, Word, Excel) – internal systems training provided.

Essential Requirements

• Full UK driving license
• Access to a vehicle and business car insurance (mileage reimbursed at 45p per mile).
• Willingness to travel for business purposes.
• Enhanced DBS check and Prison Clearance required.

Benefits

• 25 days holiday + bank holidays.
• Occupational sick pay exceeding statutory requirements.
• Flexible working options, including the ability to work from home between property visits and manage your meetings with service users around personal constraints.

For the Nacro Candidate pack please click here

For further information about the role, please click here.

Notes: We welcome applications from individuals with lived experience in the criminal justice system. A criminal record may not disqualify you from undertaking this role. Please note that this role does not offer eligibility for visa sponsorship. For more information on UK working rights, please visit GOV.UK. Applicants must have the right to work in the UK.

Ready to Make a Difference? Apply now and take the next step in your career within criminal justice and housing support. Interviews are ongoing, and we are hiring for multiple roles.