Housing Support Worker

Nacro's Cas; Southampton; On-site; GBP 27,000; Full time

Job summary

A community support organization is seeking candidates for a supportive housing role in Southampton. The successful applicant will assess individual needs, manage properties, and collaborate with various agencies to help clients maintain a stable and independent lifestyle. Key qualifications include strong interpersonal skills, problem-solving abilities, and organizational skills. A driving license is essential due to travel requirements. Salary is competitive at £26,584 per annum, plus benefits.

Qualifications

• Strong interest in engaging with people and adapting communication styles.
• Ability to maintain professionalism while balancing user needs and organizational mission.
• Competence in managing multiple priorities and responsibilities.

Responsibilities

• Assess individual support needs and create safety plans.
• Ensure properties meet standards and address maintenance issues.
• Collaborate with probation services and housing authorities.

Skills

Engagement with people

Organisational skills

ICT skills (Outlook, Word, Excel)

Problem-solving

Team collaboration

Job description

Responsibilities

• Support Service Users: Assess individual support needs, create safety plans, assist with housing applications, Housing Benefit claims, and rent payments.
• Property Management: Ensure properties meet the Decent Homes Standard, address maintenance issues, and offer guidance on housing-related matters.
• Collaboration: Work alongside probation services, court staff, and housing authorities to achieve the best possible outcomes for service users.

Essential Skills & Qualities

• Strong interest in engaging with people, adapting communication styles, and making informed decisions.
• Ability to work professionally whilst balancing service user needs and Nacro's wider mission.
• Excellent organisational skills, with the ability to manage multiple priorities.
• Competent ICT skills (Outlook, Word, Excel); internal systems training provided.
• Resilient individuals who know how to maintain a healthy work‑life balance.
• Problem‑solvers who enjoy thinking creatively to overcome challenges.
• Emotionally intelligent people who understand and respond to human behaviour.
• Team players eager to collaborate and contribute positively.

Enhanced DBS check and Prison Clearance required. Due to working with adults in a custodial setting, applicants must undergo an Enhanced DBS check against the adult workforce and prison clearance.

Disability Confident. A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. In certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people.

Salary: £26,584 per annum (Base salary £25,584 + £1,000 Unsociable Hours).

Working Hours: 40 hours per week (including 5 hours paid lunch break). Shift patterns and flexibility will be discussed during the interview. The provision of the contract is between 08:00 and 22:00 Monday‑Friday and Saturday 09:00‑17:00 on a rolling rotational basis.

Full driving licence and access to car required. This role has an “essential travel” requirement. If you use your own vehicle, please note that Nacro's Driving for Work Policy requires all staff who drive for work purposes to have full business use insurance cover for their vehicle. Nacro does not reimburse any additional insurance premium costs, as these are already covered within the Inland Revenue mileage expense rate (currently 45p per mile).

This role is part of the Community Accommodation with Support, Tier 2 (CAS‑2) programme, directly commissioned by the Ministry of Justice and operating nationwide across England and Wales. The service provides accommodation and support for low/medium‑risk people eligible for home detention curfew or bail, helping to keep people out of prison (when living in the community on licence is an option) and to support prison leavers to re‑establish (crime‑free) independent lives.