Housing Support Worker

Social Interest Group; City Of London; On-site; GBP 27,000; Full time

Job summary

A not-for-profit organization in the UK is seeking a Housing Support Worker to provide tailored support for individuals facing homelessness and complex needs. You will develop personalized support plans, facilitate access to local services, and work within a compassionate environment. Ideal candidates should possess experience with vulnerable individuals and strong interpersonal skills. The role offers a fixed-term contract with a salary of £27,000 annually.

Benefits

25 days annual leave

Employer pension contribution

Discounted event tickets

Mental health support sessions

Training and development opportunities

Employee assistance programme

Life assurance scheme

Cycle-to-work scheme

Annual staff awards

Qualifications

• Experience working with vulnerable populations and complex needs.
• Ability to adapt support based on individual circumstances.
• Compassionate approach to care and support.

Responsibilities

• Support participants with housing needs to ensure sustainability.
• Co-create tailored support plans based on needs.
• Sign-post participants to local support services.

Skills

Passion for helping others

Understanding of housing support needs

Experience with complex backgrounds

Intermediate IT skills

Flexibility in working patterns

Knowledge of social marginalisation

Alignment with values of Ambition, Empowerment, Inclusivity and Transparency

Tools

Microsoft Office

Job description

Job Title: Housing Support Worker

Location: Based primarily in Brent (Main office near the Civic Centre) you will provide support to Brent residents and participants in a variety of settings, including their homes, community locations, Brent Hubs and libraries across the borough. Please be aware that although there is step‑free access at our base office, we cannot guarantee step‑free access in our outreach sites and participant homes.

Salary: £27,000 (Annual)

Shift Pattern: 8‑month fixed‑term contract, 37.5 hours per week Monday to Friday on a rota that can vary between 08:00‑16:00, 09:00‑17:00 and 10:00‑18:00. You may be required to work outside these hours depending on service and participant requirements.

About the Role

We're hiring a Housing Support Worker to join our floating support service in Brent. The service supports adults who have been or are at risk of homelessness, have experienced social exclusion, have previous criminal convictions, suffer with mental health issues, have substance misuse problems, and/or may have a learning disability. You will support participants on their journey towards recovery, re‑ablement and independence, all within a compassionate, trauma‑informed environment.

In this role you will be at the heart of delivering high‑quality, person‑centred support through tailored support plans that provide practical interventions to empower our participants to overcome personal challenges, develop life skills and achieve their personal goals. You will also work closely with partner organisations to meet the diverse needs of our participants, including sign‑posting to relevant services.

Key Responsibilities

• Support participants with all aspects of their housing needs to ensure sustainable housing.
• Co‑create tailored support plans centred around the participant’s needs.
• Sign‑post participants to local providers to support their independence, such as Job Centres, employment support hubs, community support centres, mental health trusts and other relevant organisations.
• Recognise individual support needs and initiate appropriate interventions to prevent further deterioration.
• Complete safeguarding and other referrals where required.

About You

This role is ideal for someone with a genuine passion for helping others achieve greater independence. You will thrive in a person‑centred environment with compassion and a non‑judgemental attitude, recognising that people face different life experiences and sometimes need that extra support to get back on their feet. We are looking for someone who:

• Understands the housing support needs that people with multiple, and complex needs face.
• Has experience working with people with complex backgrounds and/or a good understanding of the sector.
• Is able to use, learn and adapt to IT at an intermediate level, including Microsoft and other software programs.
• Displays flexibility in working patterns, responding to the needs of the service and residents.
• Has practical knowledge of the social and societal marginalisation that comes with complex needs.
• Aligns with our values of Ambition, Empowerment, Inclusivity and Transparency.

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What We Offer

• 25 days (Full‑time equivalent) annual leave, increasing with length of service.
• Employer pension contribution.
• Eligibility to register with the Blue‑Light Discount Card.
• Access to discounted tickets for music events, shows, sports and more.
• Reflective practice sessions with an external therapist to support mental health and wellbeing at work.
• Training and development, including access to courses, upskilling and progression plans.
• Employee assistance programme, including counselling.
• Life assurance scheme.
• Cycle‑to‑work scheme.
• Annual staff awards.
• EDI ambassador programme.

About Social Interest Group (SIG)

SIG is a not‑for‑profit organisation providing thousands of people with high‑quality support and care in residential, drop‑in centres, community floating support settings, probation settings and hospitals. We operate across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowerment and change.

We believe good care and support improve lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma‑informed solutions and dynamic partnerships that keep people out of prison, out of hospital and off the streets.

Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change. Further details can be found on our website.

Additional Information

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be considered at the early stages.

As part of our process, we conduct an enhanced DBS check. Some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below.