Housing Support Worker

Pobl Group; Caerphilly; On-site; GBP 27,000; Full time

Job summary

A supportive housing service in Wales is seeking a dedicated individual to assist clients in developing tenancy management skills and provide essential housing support. The role is varied and rewarding, with responsibilities including client engagement, support plan management, and workshops. Offering a competitive salary of £26,072 with comprehensive benefits, this full-time position is perfect for someone passionate about helping others lead independent lives.

Benefits

Competitive salary

26 days holiday entitlement (pro rata)

Pension scheme

Sick Pay

Training and progression opportunities

Free counselling and wellbeing services

Qualifications

• Experience in supporting vulnerable individuals.
• Ability to engage and communicate effectively.
• Knowledge of tenancy management.

Responsibilities

• Engage and interact with people supported.
• Write and follow a support plan.
• Deliver workshops on tenancy management and wellbeing.
• Participate in activities and trips.
• Manage a caseload and liaise with external agencies.

Skills

Engagement with clients

Writing support plans

Liaising with external agencies

Conflict resolution

Organizing activities

Job description

Where does the role fit in?

Maes Y Derwen is a warm, welcoming and friendly service providing supported accommodation to individuals aged 16+ experiencing homelessness. We work with a diverse group of people from varying backgrounds, some of whom may have experienced trauma and complex needs. Every day is different, you’ll be learning new skills and have the opportunity to work with a variety of agencies. We engage with the people we support through positive meaningful activities and provide a Psychologically Informed Environment.

Your role would be working with our clients to teach tenancy management skills and provide any other housing related support they may require.

What is great about this opportunity?

Our team supports vulnerable individuals to develop key skills that help prevent homelessness, improve financial capability, promote resettlement into the community, and achieve positive progression. You will play a key role in enabling individuals to achieve their goals and empowering them to lead independent lives.

You will manage your own caseload, supported by the Manager, Lead Project Worker and the team. This is a varied, challenging, and rewarding role within a committed team delivering high-quality support.

Every day is different, offering the opportunity to learn new skills and work with a variety of agencies including housing services, DWP, social services, the police, and health professionals.

Your day will consist of:

• Engaging and interacting with the people we support
• Writing and following a support plan with the individual you are supporting
• Delivering workshops relating to tenancy management and health and wellbeing
• Liaising with external agencies
• Supporting with external appointments to GPs and job centres
• Organising and participating in activities and day trips
• Dealing with any conflict that arises
• Addressing any additional needs, the people we support might have.
• Helping to provide and support the upkeep of a homely environment for our customers
• Part of your role will also include sleep-in shifts at the scheme, where you will be provided with a secluded area with access to bathroom and kitchen facilities.

What are the pay and benefits?

Full-time (37 hours), Permanent position

• Competitive salary of £26,072.00
• Work Pattern: The scheme is covered 24 hours, 7 days a week so you would be expected to work on a 6-week rolling rota which would involve: days, evenings, weekends, and sleep-ins.
• Additional payment of £62.64 for each sleep-In
• Onsite free parking
• 26 days holiday entitlement (pro rata) plus Bank holidays, rising to 27 days after 1 year’s service or cash equivalent of 1 day’s annual leave
• Pension scheme
• Sick Pay, rising with length of service up to 6 months full pay after 4 years
• Enhanced DBS which we will pay for
• Colleague Referral Scheme (£250 per referral)
• Free counselling, coaching, wellbeing team, and OH service to all colleagues
• Savings Scheme
• Long Service Awards
• Training and progression opportunities
• Colleague Discount platform
• Blue Light Card Eligibility giving discounts at 15,000 brands
• Mileage Paid at 45p per mile

Interviews are scheduled to take place on Wednesday, 26th November 2025.

FREDIE

At Pobl Group we are guided, in all that we do, by a group of principles that we call FREDIE, these are: Fairness, Respect, Equality, Diversity, Inclusion, Engagement. This means that whatever your background, you will have an equal opportunity at Pobl Group and we encourage you to apply now.

If you would like any support with your application or to discuss any adjustments that you may require to support you to application process, [e-mail] or 0300 3735262.

What do you need to do now?

If you have the skills and experience required to be our next difference maker, please follow the prompts to apply now. We occasionally close a vacancy before the end date as we actively review our applications and will sometimes progress to interview very quickly, we would love to hear from you so please apply now to start your Pobl journey.

Further information on the role can also be found on the Job Description.