Housing Support Practitioner

YMCA Together; Ross-on-Wye; On-site; GBP 31,000; Full time

Job summary

A support organization in Ross-on-Wye seeks an experienced professional to manage 13 residents and support their resettlement and wellbeing. You’ll work closely with mental health teams and ensure the safety of the accommodation. The ideal candidate has experience in support work and excellent communication skills. The role involves flexibility in working hours, with a salary of £30,170.22 for a 37.5-hour work week.

Qualifications

• Experience of working with individuals with a history of mental health, homelessness, and substance misuse.
• Experience of Adult Safeguarding and partnership working.
• Excellent administration skills.

Responsibilities

• Hold 1-1 support sessions with residents for resettlement.
• Update risk assessments and support planning.
• Build positive therapeutic relationships.

Skills

Experience with support work

Excellent communication skills

Creative support planning

Experience of working with individuals with mental health issues

Knowledge of safeguarding protocols

Experience managing maintenance concerns

Tools

Microsoft Word

Outlook

Windows

Job description

Our mental health services have secured an accommodation on Alton Street. This accommodation will place 13 residents as a move on opportunity for the people we work alongside in our Mental Health services. The applicant will manage these 13 tenants, in addition to supporting the tenants living in Ullet and Norwich Road, with resettlement, community engagement and wellbeing. The applicant will also be responsible for building management, health and safety of the building, and will generally lone work. For that reason, we are looking for someone who is experienced with support work, and has a wealth of experience engaging service users, and an understanding of housing legislation in the city. The successful applicant would also be expected to have a visible presence, managing their diary to spend regular time in our alternative step down services (i.e Norwich Road and Ullet Road). The post holder will be expected to support with moves between services, ensure Housing Benefit is completed, and service users are managing their tenancy independently. The post holder is expected to have an interest in mental health and liaise with mental health teams, social services, amongst other professionals.

Responsibilities

• Hold 1-1 support sessions with residents, focusing on resettlement, move on, and working towards complete independence.
• Update risk assessments, support planning, case notes and maintain a keen understanding of safeguarding protocol.
• Engage with professionals and other providers to provide a safe space to complete support sessions.
• Build positive therapeutic relationships and ensure the health and safety of the buildings we manage, including weekly fire checks and timely reporting of maintenance concerns.
• Work as part of the Nightingale Leadership Team, attending team meetings, facilitating reflective practice, and may be expected to supervise support practitioners in line with service needs.
• Respond to emergency referrals and/or situations.

Qualifications

• Experience of working with individuals with a history of mental health, homelessness and substance misuse.
• Experience of Adult Safeguarding.
• Experience of partnership working.
• Experience of creative support planning and goal setting.
• Experience of formulating risk assessments.
• Experience of resettling individuals into independent accommodation.
• Experience of working with multi-agencies.
• Experience managing maintenance concerns and reporting issues.
• Working knowledge of mental health diagnosis.
• Excellent communication, engagement and interpersonal skills.
• Excellent administration skills.
• Knowledge of safeguarding protocols.
• Computer literate, competent in Microsoft Word, Outlook and Windows.

Knowledge

• Working knowledge of providing support.
• Clear understanding of complex needs support issues such as mental health, homelessness, substance misuse and offending.
• Knowledge of safeguarding protocols.
• Knowledge and understanding of the Mental Health Act.

Empathy and Respect

• YMCA ethos, philosophy and SHREK values: Strength, Humility, Respect, Empathy and Kindness.

Commitment

• Committed to improving the lives of people with complex needs.
• Committed to own personal development.
• Committed to own career development.

Organisation

• Creative and dynamic approach with the ability to think outside the box when providing solutions.
• Energetic, highly motivated with a reputation of being held in high regard by peers.
• Excellent interpersonal/ communication skills.
• Excellent negotiation/mediation skills.

Computer Literacy

• Computer literate, competent in working with Microsoft Word, Outlook, Windows.

Nice to Have

• Experience of working within a psychologically informed environment (PIE).
• Experience of Trauma Informed Care and of working in a therapeutic environment.
• Experience of Management and Leadership.

Salary: £30,170.22
Hours: 37.5 hours per week, 9‑5pm Monday to Friday with flexibility to work outside these hours if required to meet the needs of the service.
Job Type: Permanent/Fixed Term – Lone WorkingYMCA Together is an equal opportunities employer, values diversity and is strongly committed to providing equal employment opportunities for all employees and all applicants for employment. We welcome and encourage applications from everyone, regardless of age, disability, gender, ethnicity, religion and sexual orientation.