Housing Support Officer

Hamilton Woods; Wytham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A housing services provider in Oxfordshire is seeking a Housing Support Officer on a temporary basis to manage a caseload of vulnerable clients. Responsibilities include managing waiting lists and assessments, conducting checks, and providing support to residents. Applicants must have an Enhanced DBS and a Full UK Driving Licence. This role involves delivering excellent customer service and ensuring compliance with housing regulations.

Qualifications

• Enhanced DBS required for the role.
• Full UK Driving Licence necessary.

Responsibilities

• Manage waiting lists, assessments and resident move-ins.
• Conduct Right to Rent checks for residents.
• Provide support to help residents maintain their accommodation.

Job description

Overview

Housing Support Officer (Temporary) – £20 Umbrella – Oxfordshire.

Hamilton Woods are currently recruiting for a Housing Support Officer to manage a caseload of vulnerable clients on a temporary basis.

Responsibilities

• Manage waiting lists, assessments and resident move-ins.
• Conduct Right to Rent checks and ensure residents understand their tenancy obligations.
• Manage own caseload and cover for colleagues when required.
• Provide accurate advice and support to help residents maintain their accommodation.
• Ensure all housing management activity complies with legislation, policy and regulatory requirements.
• Record all interactions, actions and outcomes accurately on internal systems.
• Handle housing administration including data entry, correspondence and scheduling inspections or meetings.
• Deliver excellent customer service to residents, dealing with enquiries, complaints and maintenance requests promptly.
• Build strong professional relationships with residents, internal teams and external partners.
• Collect and monitor performance data, assisting with regular reporting.
• Manage incidents, arrears and anti-social behaviour cases in line with policies and procedures.
• Complete court paperwork and hearings when required.

Essential Requirements

• Enhanced DBS
• Full UK Driving Licence

How to apply

To be considered for this exciting role, please contact Lucie Houston - Managing Consultant at Hamilton Woods or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful.