Housing Support Officer

Ashberry Recruitment; Preston; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruitment firm is seeking a Housing Support Officer in Preston. The role involves delivering high-quality customer service, managing tenant support, and ensuring wellbeing. Candidates should have experience with complex needs and own transport. This is a full-time position offering 37 hours per week, Monday to Friday.

Qualifications

• Own transport required.
• Experience delivering floating support necessary.
• Experience with substance misuse problems and mental health preferred.

Responsibilities

• Provide customer service to tenants.
• Manage a caseload of tenants for independent living support.
• Help tenants identify strengths and aspirations.
• Support tenant wellbeing and service engagement.
• Assist tenants with tenancy matters.
• Involvement in referral and assessment of new tenants.
• Maintain case notes and follow GDPR.
• Report safeguarding concerns as needed.
• Collaborate with teams and attend multi-agency meetings.

Skills

Experience with complex needs

Customer service skills

Ability to support wellbeing

Empathy

Job description

Overview

Ashberry Recruitment are looking for a Housing Support Officer on an ongoing basis. We require someone with their own transport and experience delivering floating support. Ideally, the candidate will have experience with people with complex needs, substance misuse problems and mental health. Alternatively, someone with experience of tenancy sustainment, housing management support would be beneficial.

Key Responsibilities

• Provide a consistently high standard of customer service to all internal and external customers, ensuring high levels of customer satisfaction are achieved.
• Manage a caseload of tenants, providing person-centered support which empowers tenants to develop the skills necessary for independent living.
• Help tenants recognise their strengths, goals, and aspirations, and encourage them to use these to effect change.
• Support tenants\' wellbeing, encouraging them to actively engage with services in the community and accompany them to appointments if required.
• Assist tenants to sustain their tenancy, advising and supporting with matters relating to rent, repairs, benefits and ASB.
• Be involved with the referral, assessment and sign up of new tenants to the service.
• Maintain accurate and up to date case notes using our electronic case management system, ensuring confidentiality and compliance with GDPR.
• Identify, report and record safeguarding concerns following relevant procedures.
• Collaborate with internal teams and external agencies and attend multi-agency meetings when necessary.

Requirements / Qualifications

• Own transport and experience delivering floating support.
• Experience with people with complex needs, substance misuse problems and mental health, or experience of tenancy sustainment and housing management support.

Salary/Hours

Monday - Friday - 37 Hours Per Week