Housing Support Officer

Mears; Glasgow; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

25 days annual leave

Mears Fun Day

Volunteering Leave

Mears Rewards

Family friendly policies

Company Vehicle and Fuel Card

EAP Counselling

Job summary

Mears is hiring a Housing Support Officer to assist asylum seekers through their Home Office right-to-work process. The role involves practical and emotional support, safeguarding, wellbeing monitoring, and meticulous record-keeping for compliance.

You should be resilient, empathetic and service‑oriented, and be willing to travel between sites in West Dumbartonshire. The position is full-time, 40 hours weekly, with OOH duties one week in twelve and a company vehicle or car allowance.

Qualifications

• Support asylum seekers throughout their application process, ensuring welfare and safeguarding needs are met.
• Provide practical and emotional support to individuals and families.
• Identify needs and put in place support packages to promote independence.
• Work with vulnerable client groups and carry out risk assessments for audits.

Responsibilities

• Support asylum seekers throughout their application process, ensuring welfare and safeguarding needs are met
• Provide practical and emotional support to individuals and families
• Identify needs and put in place support packages to promote independence
• Carry out risk assessments and maintain accurate records for audits

Skills

Welfare support

Safeguarding

Record keeping

Communication

Empathy

Independent working

Travel flexibility

UK driving licence

Job description

Annual salary: up to £29,856.80

Housing Support Officer

Location: West Dumbartonshire - field based

Salary up to £29,856.80 per annum Including company vehicle and fuel card or £3,500 company car allowance

Contract: Full time - Permanent - 40hrs per week, Monday to Friday

There is an expectation that any candidates will need to undertake OOH duties. This will be for1week out of12. This includes being on'standby'. This is paid at £30 per weekday and £50 weekend day. There may be a requirement to attend properties or/and service users during OOH. This is paid at x1.5

Mears provides temporary accommodation to asylum seekers whilst their claim is being assessed in three regions: Northeast, Yorkshire and Humber, Northern Ireland, and Scotland. Mears work in partnership with central and local Government, registered providers, tenants, landlords and investors to find solutions to homelessness, provide more social and affordable housing and create specialist housing for people with care needs.

About the Role:

We are looking for a Housing Support Officer to join our expanding team. This rewarding role focuses on supporting asylum seekers through their right-to-work application process with the Home Office. You will provide both practical and emotional support, address safeguarding and welfare needs, monitor wellbeing, and keep accurate records for compliance. Every day is different, and while the role can be challenging, it is also highly rewarding for someone who is resilient, empathetic, and people focused

Role Criteria:

• Support asylum seekers throughout their application process, ensuring welfare and safeguarding needs are met
• Provide practical and emotional support to individuals and families
• Identify needs and put in place support packages to promote independence
• Work with vulnerable and diverse client groups, including those with mental health needs or challenging behaviours
• Carry out risk assessments and maintain accurate records for audits and compliance
• Communicate effectively with colleagues, service users, local authorities, and partner organisations
• Maintain professional boundaries while being approachable, empathetic, and supportive
• Work independently, showing resilience and initiative
• Flexible and willing to travel between sites
• Hold a full UK driving licence

Benefits we can offer you

• 25 days annual leave plus bank holidays
• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
• Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
• Family friendly policies
• Company Vehicle and Fuel Card
• Access to EAP Counselling sessions

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.

As part of the recruitment process for this role, we will carry out a Background, Identity, Security clearance & BPSS check. For these checks to be completed, we will require from you the relevant identification, including Proof of Address, References, a valid passport and proof that you have lived in the UK for the last 5 years.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

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