Housing Support Officer

YMCA BCG; Dudley; On-site; GBP 40,000 - 60,000; Full time

Job summary

A community-focused organization in Dudley is seeking a Housing Support Officer to assist young individuals in achieving their potential. Responsibilities include engaging with residents, conducting assessments, and ensuring property safety. The ideal candidate will have strong communication skills and a passion for inspiring youth. This role offers benefits such as 25 days annual leave, a life assurance scheme, and more.

Benefits

24/7 Confidential Employee Assistance Programme (EAP)

ImHR Plus online discounts

25 days annual leave plus bank holidays

SimplyHealth cash plan

Staff discounts at YMCA services

Life Assurance scheme

Qualifications

• Approachable and wanting to inspire young people.
• Ability to adapt to changing priorities.
• Experience collaborating with a diverse range of agencies.

Responsibilities

• Engage with young people to identify passions and needs.
• Conduct interviews and needs assessments.
• Ensure minimal vacancies by preparing flats quickly.
• Visit properties to ensure safety and compliance.

Skills

Excellent communication skills

Computer literate

Ability to inspire young people

Job description

37.5 hours per week (which includes some late evenings) Base: YMCA Highland Road, Dudley DY1 3BT

We are looking for a Housing Support Officer with the motivation to see young people thrive, to join our dynamic and supportive housing team. You will support our Housing Services Manager to ensure provision of high-quality, person-centred support to our residents. The role includes, but is not limited to:

• Engaging with young people identifying their passions, personal needs, and aspirations and helping to remove any barriers which prevents them achieving their full potential.
• Conducting interviews with applicants, performing the appropriate needs and risk assessments and reference checks before offering accommodation.
• Ensuring minimal vacancies by promptly arranging cleaning and preparing flats to be re-let as quickly as possible.
• Visiting properties as agreed, to ensure safety, overall good condition, and residents’ adherence to the licence agreement.

The ideal candidate will be computer literate, approachable, and wanting to inspire young people. You will need to adapt to changing priorities and collaborate effectively with a diverse range of agencies. Therefore, excellent communication skills are a must.

Benefits

• 24/7 Confidential Employee Assistance Programme (EAP)
• Access to our IMHR Plus online portal, offering discounts at major brands and retailers
• 25 Days annual leave, plus 8 bank holidays, and an increase based on length of service
• SimplyHealth cash plan e.g. dental care, physiotherapy, diagnostic consultation, etc
• Staff discounts for: childcare at our YMCA nurseries, YGym membership, and Coffee at the Clock purchases
• Life Assurance scheme

If you are interested in this role and would like to know more, please contact Shirley Spicer on 01384 353 599.

Closing: 31st October 2025

We reserve the right to close this vacancy before this date should we receive sufficient applications. Please complete the YMCA BCG application form as soon as possible to ensure you are considered. We do not accept CVs. You can email [e-mail] for support

Equality, Diversity, and Inclusion Statement

We are an equal opportunity employer committed to a diverse and inclusive workforce. Therefore, we encourage and support the recruitment, retention and career development of people from as wide a range as possible of ethnic, cultural and social backgrounds.