Housing Support Officer

Coventry City Council; Coventry; On-site; GBP 60,000 - 80,000; Full time

Job summary

A local authority in Coventry is seeking an individual with strong organizational and customer service skills for an administration role. This position focuses on managing housing services and supporting vulnerable citizens. Training is provided, making it ideal for those passionate about making a difference. Applicants from all backgrounds are encouraged to apply for a truly inclusive work environment.

Benefits

Rewards and benefits package

Qualifications

• Background in administration and customer services preferred.
• Experience in a finance background is an advantage.
• Flexibility in approach is essential.

Responsibilities

• Manage housing services and support citizens in need.
• Handle and resolve inquiries from a diverse range of people.
• Ensure excellent service delivery to all customers.

Skills

Organizational skills

IT skills

Customer service

Initiative to prioritize workload

Job description

We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias. The Housing and Homelessness Service is a very busy environment and faces several challenges to meet the housing needs of citizens of Coventry. The team have grown significantly during the last 12 months and this reflects the fact that Housing & Homelessness are now a key council priority. The team are responsible for the delivery of the following service functions:

Service Functions

• Provision of the statutory homeless service
• Provision of temporary accommodation
• Management of the housing register
• Co‑ordination of support to citizens rough sleeping
• Commissioning of homeless services
• Responsibility for housing strategy

The Council has a strategic vision that is clearly set out in both the Housing & Homelessness and the Rough Sleeping Strategies which were both approved in 2019. By becoming part of an expanding team who are focused on preventing households from becoming homeless as well as providing tailored support and interventions when someone does become homeless this is a fantastic opportunity to make a real difference to some of the most vulnerable people in our city.

Key Responsibilities & Qualifications

The role is perfect for someone with a background in administration and customer services. Previous experience of working in a finance background would be an advantage, however, this is not essential as training will be provided.

• Has strong organisational skills and the initiative to prioritise their own workload
• Has a flexible approach
• Has IT skills sufficient to access and interpret information
• Has experience of dealing with a wide range of people in order to handle and resolve enquiries
• Cares about delivering an excellent service to every internal and external customer

In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.

Our Values

• Open and fair: We are fair, open, and transparent.
• Nurture and develop: We help and encourage everyone to be their best and do their best.
• Engage and empower: We talk and listen to others, working together as one.
• Create and innovate: We embrace new ways of working to continuously improve.
• Own and be accountable: We work together to deliver the best services for our residents.
• Value and respect: We put diversity and inclusion at the heart of all we do.

Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change. We are cutting‑edge, challenging, youthful, vibrant and diverse. At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things. To deliver the best services to our residents, we need the best people working for us to make a difference to our communities. If you join us, we will provide a fantastic rewards and benefits package – to find out more please visit https://www.coventry.gov.uk/council-vacancies.

Guaranteed Interview Scheme

As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition