Housing Support Coach - Young People Homelessness

Kevin Cheston Consulting; Stoke-on-Trent; On-site; GBP 24,000; Full time

Job summary

A local charity in Stoke-on-Trent is seeking a Housing Support Coach to provide support and advice to young people facing homelessness. The role involves managing day-to-day operations of a supported accommodation scheme, assisting customers with various needs, and ensuring safety and security. Candidates should have strong communication skills, an understanding of homelessness issues, and a GCSE Level education. This position offers a salary of £23,848 per year and requires a full UK driving license.

Benefits

Great benefits

Supportive work environment

Qualifications

• Educated to GCSE Level with a good level of maths and English.
• Experience dealing with public or clients in a service environment.
• Experience handling complex behaviors of disadvantaged young people.

Responsibilities

• Support customers with their move into the service.
• Cover reception tasks including phone and post inquiries.
• Manage customers' rent and service charge payments.
• Supervise the entrance and exit of the building.
• Assist customers with appointments and provide advice.

Skills

Communication skills

Administrative skills

Understanding of homelessness

Flexibility

Education

GCSE Level or equivalent

Tools

Full UK driving license

Job description

£23,848 a year

Stoke on Trent

Hours per week 37.5

Contract type Permanent

You’ll provide support and advice to young people who have experienced homelessness and other forms of social exclusion. You’ll work with the team to manage the day‑to‑day running of the young people 24/7 supported accommodation scheme and be the first point of contact for customers and visitors.

Job Requirements

• Support customers to move into the service, completing detailed and thorough sign‑ups to make sure young people know the rights and responsibilities of themselves and Concrete.
• Cover all reception tasks including the phone, post and reception enquiries.
• Support customers to manage their rent and service charge payments, including benefit claims where necessary.
• Maintain the safety and security of young people and the building by supervising the entrance and exit of the building, and undertaking regular health and safety checks.
• Arrange appointments for customers, for example with their GP or DWP and accompany them where appropriate. Provide advice to them on housing, health, welfare benefit claims and other issues as necessary.
• Work with the local community and respond to neighbourhood concerns or queries when needed.
• Support the services income through the minimisation of void loss and arrears by reporting, monitoring and following up on maintenance jobs until completion. You’ll also support with preparing void rooms for re‑let and make sure the service is kept clean and tidy.
• Maintain a high standard of records, keeping all financial and admin systems up to date.

What We’re Looking For

• Educated to GCSE Level or with a good level of maths and English.
• Some experience dealing directly with the public and/or clients or customers in a busy service environment.
• Experience dealing with complex and difficult behaviours in relation to young people facing multiple disadvantages or the willingness to develop these skills.
• Great communication and administrative skills.
• Someone with a genuine understanding and compassion for people without a home, who won’t judge but instead will empower customers and give them a voice.
• Someone who is flexible and adaptable, able to work to a rota that includes early mornings, afternoons and evenings.
• DBS check.
• Someone with a full UK driving licence who can use their own vehicle for work purposes.

Help us give those without a plan, voice or home to build concrete futures by tackling the issues that keep people from finding their own home. Apply now!

Please note - we will be interviewing as we go along, so the vacancy may close early if we find the right person.

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Who We Are

We’re part of Honeycomb Group, a team of social‑minded brands championing happy homes in our region by providing services and support that help people across Staffordshire and its surrounding areas feel secure, connected and confident.

Homelessness isn’t a choice. It can happen to anyone.

Concrete is a local charity, support network and campaigner leading the fight to erase homelessness within Staffordshire and its surrounding areas.

Through a community‑led approach, Concrete helps those without a plan, without a voice and without a home build concrete futures by tackling the underlying issues that keep people from finding and securing a home of their own.

Join us on our fight to make homelessness history across Staffordshire and everywhere.