Housing Solutions Reviews Officer

neway international; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A local council in London is seeking an experienced Housing Solutions Reviews Officer to conduct robust reviews of housing decisions. The role requires strong knowledge of housing legislation, excellent communication skills, and the ability to manage complex cases. This position offers competitive pay rates and a temporary engagement of 12 weeks with 35 hours per week.

Qualifications

• Strong knowledge of housing legislation including Housing Act and related laws.
• Proven experience in housing reviews, appeals, and statutory decision-making.
• Excellent verbal and written communication skills to draft statutory review decisions.

Responsibilities

• Liaise with external partners and carry out statutory review enquiries.
• Deliver a professional Review and Appeal service on behalf of the Housing Service.
• Manage and control the use of temporary accommodation during review processes.

Skills

Knowledge of housing legislation

Experience in housing reviews

Effective communication

Organisational skills

Job description

Overview

The London Borough of Lambeth is seeking an experienced Housing Solutions Reviews Officer (PO3) to join the Housing Directorate within Housing Needs. This temporary role will provide project support, conducting robust and timely reviews of housing decisions made under Lambeth Council's Allocations Policy and statutory duties to the homeless, and provide independent legal reviews of housing allocation and homelessness decisions.

Responsibilities

• Liaise with external partners and carry out statutory review enquiries prior to decisions.
• Ensure statutory decisions withstand political, media, and legal scrutiny.
• Deliver a professional Review and Appeal service on behalf of the Housing Service.
• Work collaboratively with Homeless Services teams to meet prescribed time limits.
• Instruct legal services on Housing Act appeals and represent the Council in Court when required.
• Manage and control the use of temporary accommodation during review and appeal processes.
• Respond to enquiries, complaints, and correspondence from clients, advocates, solicitors, councillors, MPs, and other housing providers.
• Maintain accurate written and computer records, reports, and monitoring information.
• Provide feedback to the Review Manager to improve casework quality and reduce reviews/appeals.
• Deputise for the Review Manager as required and contribute to service improvements.

Qualifications

• Strong knowledge of housing legislation including Housing Act, Homelessness Reduction Act, Equality Act, Care Act, Mental Health Acts, Immigration Acts, Children Act, and Welfare Reform Act.
• Proven experience in housing reviews, appeals, and statutory decision-making.
• Ability to liaise effectively with customers, statutory organisations, advocates, solicitors, and third sector providers.
• Excellent written and verbal communication skills, with the ability to draft statutory review decisions.
• Strong organisational skills and ability to manage complex cases with multiple needs (e.g., mental health, substance misuse).
• Commitment to Lambeth's values: Equity, Ambition, Kindness, and Accountability.

Contract Details

Start Date: 12 January 2026, End Date: 12 April 2026, Duration: 12 Weeks, Hours: 35 per week (09:00 - 17:30), Pay Rates: PAYE: £24.62 per hour, Limited/Umbrella: £32.15 per hour