Housing Solutions Officer

CRA Group Recruitment And Payroll Ltd; Kingston upon Thames; On-site; GBP 60,000 - 80,000; Full time

Job summary

A local authority provider in Kingston upon Thames is seeking an expert to deliver Housing Solutions Services effectively. The candidate will be responsible for advice to prevent homelessness, managing caseloads, and ensuring compliance with housing policies. Key skills include a deep understanding of housing legislation, strong partnerships, and excellent communication. This is a full-time role with competitive bi-weekly pay, where digital proficiency is essential for enhancing service delivery and meeting performance targets.

Qualifications

• Strong understanding of housing legislation and local authority agreements.
• Experience managing caseloads and providing high-quality advice.
• Ability to build effective partnerships with stakeholders.

Responsibilities

• Collaborate with managers to define outcomes and monitor performance.
• Ensure compliance with housing policies and manage investigations.
• Conduct home visits to verify applicant circumstances.

Skills

Understanding of housing legislation

Experience managing caseloads

Effective partnership building

Proficiency in digital tools

Excellent communication skills

Ability to identify homelessness trends

Knowledge of safeguarding procedures

Familiarity with case law

Education

Educated to degree level or equivalent experience

Tools

IT systems for caseload management

Job description

2 Months Contract with a Local Authority

Bi weekly pay

36 Hours / week 26.56 / hr

Summary:

This role is pivotal in ensuring the effective delivery of the Housing Solutions Service aligning with legislative and statutory guidelines. The position involves providing high-quality advice to prevent homelessness managing caseloads and ensuring compliance with housing policies. The role requires collaboration with internal and external partners to enhance service delivery and support community cohesion diversity and social inclusion. Embracing digital tools and new working practices is essential to improve customer service and streamline processes.

Responsibilities:

• Collaborate with managers and colleagues to define outcomes set targets and monitor performance.
• Support operational plans to optimize resource use within teams.
• Build strong partnerships to deliver services efficiently and focus on outcomes.
• Use new technologies to adopt modern working practices and improve customer service.
• Ensure effective delivery of the Housing Solutions Service in line with relevant legislation and guidance.
• Provide advice and assistance to prevent homelessness and manage homelessness investigations.
• Manage a caseload of applicants ensuring timely action and compliance with statutory timescales.
• Participate in a duty rota system for emergency accommodation placements.
• Make decisions on homelessness applications and refer cases for temporary accommodation.Ensure accommodation is provided to qualifying homeless applicants.
• Complete licence agreements with residents ensuring property compliance and rent account setup.
• Undertake discharge of duty on applications and liaise with relevant teams for evictions.
• Identify and raise safeguarding alerts and refer residents to support services.
• Respond to enquiries related to Housing Act 1996 Part VII applications.
• Conduct home visits to verify applicant circumstances.
• Meet and exceed performance targets and submit performance statistics.
• Assist in identifying and implementing best practices and innovations.
• Work with the legal team on prosecution cases and contribute to local representation services.
• Maintain up-to-date knowledge of case law statute and policy.
• Collaborate with the Housing Supply team and private landlords to prevent homelessness.
• Support the Housing Access Team in reviewing temporary accommodation placements.
• Contribute to the preparation and review of the annual Team Plan and performance targets.

Requirements

• Strong understanding of housing legislation statutory guidance and local authority agreements.
• Experience in managing caseloads and providing high-quality advice on housing issues.
• Ability to build effective partnerships with internal and external stakeholders.
• Proficiency in using digital tools and adopting modern working practices.
• Excellent communication skills for responding to enquiries and conducting home visits.
• Ability to identify trends in homelessness and contribute to service improvements.
• Knowledge of safeguarding procedures and experience in multi‑agency collaboration.
• Familiarity with case law statute and policy related to homelessness and housing issues.

Required Skills:

Key Knowledge: Awareness of housing legislation homelessness and housing management. Understanding of the housing and support needs of homeless individuals and tenants. Knowledge of services available to assist those moving from temporary accommodation. Relevant Experience: Experience working with diverse and vulnerable clientele in housing-related environments. Ability to work independently and within a team managing a personal caseload. Experience in high‑pressure environments providing quality service. Skilled in negotiation and resolution on behalf of clients. Proficiency in producing high‑quality written communications. Experience using IT systems for caseload management and service improvement. Qualification: Educated to degree level or equivalent experience.

Key Skills

Section 8, Public Health, Data Collection, Ellucian, Banking, Fair Housing Regulations, LIHTC, Budgeting, Economic Development, Real Estate Law, Logistics, Statistical Analysis

Employment Type : Full Time

Experience: years

Vacancy: 1

Monthly Salary Salary: 26 - 26