Housing Solutions Business Support Officer

North Northamptonshire Council; Kettering; On-site; GBP 60,000 - 80,000; Full time

Job summary

A local council in the UK is seeking a Housing Solutions Apprentice to support vital services in housing. This role provides a Level 3 Business Administrator Apprenticeship and requires strong communication and organizational skills. The successful candidate will work in a dynamic team, gain hands-on experience, and contribute to making a difference in the community. The council offers a competitive salary, extensive benefits, and opportunities for development.

Benefits

Employee Assistance Programme

Generous leave entitlement

Pension scheme with significant contribution

Hybrid working arrangements

Qualifications

• GCSE standard education is essential.
• Must demonstrate strong communication and organizational skills.
• Comfortable using IT systems including Word and Outlook.

Responsibilities

• Providing efficient administrative support across Housing Solutions.
• Respond to customer enquiries via phone and email.
• Process invoices and payments in line with guidelines.

Skills

Strong communication

Organizational skills

Confidence using IT systems

Education

Good general education to GCSE standard

Tools

Microsoft Word

Microsoft Outlook

Job description

Are you looking to kickstart your career in housing and public service? Do you want to make a real difference in your community while gaining valuable experience and a nationally recognised qualification? We're looking for a Housing Solutions Apprentice to join our dynamic team within Adults, Health Partnerships and Housing. This is a fantastic opportunity to work across four key service areas; Housing Advice and Options, Housing Allocations, Single Homelessness, and Accommodation Services, on a block rotation, supporting the delivery of vital services. What you'll gain:

What you'll gain

• A Level 3 Business Administrator Apprenticeship
• Hands-on experience in a busy, customer-focused environment
• Skills and knowledge to build a career in housing and public service

Ready to apply? If you're enthusiastic, organised, and eager to learn, we'd love to hear from you. Help us make a difference in the lives of residents across North Northamptonshire.

Responsibilities

• Providing efficient and confidential administrative support across Housing Solutions
• Responding to customer enquiries via phone and email
• Processing invoices and payments in line with council guidelines
• Coordinating multi-agency meetings and capturing notes/actions
• Maintaining accurate records and databases
• Supporting assessments and reviews by managing documentation
• Using Microsoft Office and other systems to help deliver services effectively

Values

• Customer-focused
• Respectful
• Efficient
• Supportive
• Trustworthy

Key Commitments

Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.

We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.

North Northamptonshire Council re-signed the Armed Forces Covenant in June 2024 which highlights the Council's pledge to support the Armed Forces community. The council obtained the silver status award for the Defence Employer Recognition Scheme (ERS) and we are now currently working towards achieving Gold status.

Qualifications

• A good general education to GCSE standard
• Strong communication and organisational skills
• Confidence using IT systems including Word, Outlook, and databases
• Ability to work independently and as part of a team
• A commitment to equal opportunities and safeguarding

Benefits

We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups. Here at North Northamptonshire Council, we're transforming for the better, using all our creativity and imagination to create the best life for our local people.

Why choose us?

• a competitive salary
• a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
• lots of opportunities to develop your skills, knowledge and potential in a large unitary council
• generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
• hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.