Housing Services Assistant

Horsham District Council; Horsham; On-site; GBP 25,000 - 30,000; Full time

Job summary

A local government organization in Horsham is seeking a Housing Services Assistant. The role involves coordinating emergency housing placements, managing records, and assisting with housing benefit claims. Ideal candidates will possess strong communication skills and a customer-focused approach. Flexibility, organizational abilities, and IT proficiency are essential. The position is full-time, Monday to Friday, providing a rewarding work environment with excellent benefits, including generous annual leave and professional development opportunities.

Benefits

28 days annual leave plus bank holidays

Flexible/hybrid working options

Car lease scheme

Local Government Pension Scheme

Professional development reimbursement

Qualifications

• Experience engaging with stakeholders including landlords and agencies.
• Ability to manage housing benefit claims effectively.
• Confidence in using and learning new IT systems.

Responsibilities

• Coordinate emergency housing placements for those in need.
• Liaise with accommodation providers.
• Process invoices and manage rent accounts.

Skills

Customer-focused

Attention to detail

Organizational skills

Time management

Communication skills

IT proficiency

Job description

About the role

Horsham District Council is looking for a detail-focused and organised individual to join our Housing team as a Housing Services Assistant and help us make a difference in people’s lives.

As a Housing Services Assistant, you will coordinate emergency housing placements for households in need, liaise with accommodation providers, and keep accurate records. You will also process invoices, set up suppliers, manage rent accounts, and assist with housing benefit claims—ensuring our services run smoothly and efficiently.

The position is full‑time and the post holder is required to work 9am–5pm, Monday to Friday.

If you thrive in a busy environment, have great communication skills, and want to support your community, we’d love to hear from you.

About you

To succeed as Housing Services Assistant, you will be a customer-focused professional with experience engaging a wide range of stakeholders, including internal teams, external partners, landlords, agencies, and vulnerable individuals. You will possess strong attention to detail, along with proven organisational and time management skills.

You should be confident using IT systems and adaptable to learning new software packages. Familiarity with housing‑related benefits such as Housing Benefit, Universal Credit, and Personal Independence Payments would be beneficial.

For an informal conversation about this opportunity, please contact Margaret Cartmell, Housing Services Manager 01403 215110.

About us as an employer

At Horsham District Council, you’ll be part of a supportive team that’s committed to delivering high‑quality housing services. We offer a rewarding work environment where your efforts directly contribute to the wellbeing and stability of our community.

We encourage and support our employees to have a healthy work‑life balance by offering 28 days’ (207.2 hours) annual leave plus bank holidays (pro‑rata), and flexible/hybrid working options where applicable.

We offer a generous benefits package including an online platform offering discounts from online retailers and access to a car lease scheme. Staff are also eligible to join the Local Government Pension Scheme (LGPS), where the Council contributes circa 20% of pensionable salary.

To support employees’ professional development the Council provides reimbursement for professional subscriptions and a number of training opportunities, including extensive in‑house learning resources, short courses, Apprenticeships, and qualifications such as Institute of Leadership & Management (ILM), Master of Business Administration (MBA).

Visit our Jobs and careers page to find out more about Working for Horsham District Council and Our employment commitments.

To apply

If you would like to apply for the role, we highly recommend you show clearly within the ‘Experience Section’ of the application form how you meet the essential criteria detailed within the Role Profile when applying. If you do not make this clear, it is unlikely you will be shortlisted for interview.

Internal applicants, if you would like to apply for the role, please submit an expression of interest to [e-mail] explaining clearly how you meet the criteria and what you feel you can bring to the role.