Housing Scheme Officer

The Hyde Group; Croydon; Hybrid; GBP 27,000 - 29,000; Full time

Job summary

A leading housing provider is seeking a Housing Scheme Officer in Croydon. The role involves providing essential support to residents, ensuring their safety and engagement within the community. Key responsibilities include customer care, compliance testing, and managing the financial aspects of the housing scheme. The ideal candidate has experience in housing management or social work, alongside strong communication skills. This position promotes personal development and offers a hybrid working environment.

Benefits

Excellent pension scheme

Generous holiday allowance

Life assurance

Flexible benefits platform

Support for learning and career development

Hybrid working options

Qualifications

• Proven experience in housing management or social work with understanding of later living concepts.
• Strong communication and interpersonal skills.
• Friendly, approachable, and caring attitude.
• Knowledge of housing regulations and best practices.
• Good organizational and time management skills.

Responsibilities

• Undertake regular customer wellbeing calls and visits.
• Act as point of contact for communal services.
• Lead on customer engagement and wellbeing activities.
• Carry out Health & Safety compliance tests.
• Manage the financial aspects of the scheme.

Skills

Communication

Interpersonal skills

Customer-focused approach

Organizational skills

Time management

Education

Experience in housing management or social work

Job description

Housing Scheme Officer

Norbury SW16 5PZ

23 hours

Selhurst / South Norwood- SE25 6LB

5 hours

Beckenham- BR3 1HH - 7 hours

£27,000 - £29,000 + paid business mileage

Permanent

Hyde is looking for a Housing Scheme Officer to join our collaborative and values-driven team. This is a fantastic opportunity to grow your career in a supportive environment that champions employee wellbeing, continuous learning, and long-term development.

As a Housing Scheme Officer at Hyde, you will provide essential support to our residents, ensuring their safety, wellbeing, and engagement within our community. Youll play a key role in customer care, compliance, and scheme management, helping residents thrive in a secure and supportive environment.

Key Duties

• Undertake regular customer wellbeing calls and visits, making referrals for care needs assessments and safeguarding as required.
• Act as the point of contact for customers regarding communal services, including cleaning, grounds maintenance, building decorations, repairs, and ASB.
• Lead on customer engagement, social events, and wellbeing activities to enhance community life.
• Carry out Health & Safety and Fire Safety compliance tests and inspections.
• Take a lead role in the financial management of the scheme.

Why Join Hyde?

Hyde is part of the Hyde group, one of the UKs leading housing providers, managing and owning around 120,000 homes nationwide. Were committed to building safe, sustainable communities where people can thrive. With a strong social purpose, long-term investment plans, and a focus on innovation, Hyde is a place where you can grow your career while making a real difference.

Qualifications

• Proven experience in housing management, social work, or a related field with an understanding of later living concepts.
• Strong communication and interpersonal skills, with a customer-focused approach.
• A friendly, approachable, and caring attitude.
• Knowledge of housing regulations, care standards, and best practice.
• Good organisational and time management skills to effectively manage multiple tasks.

The Benefits of Joining Hyde

• Excellent pension scheme
• Generous holiday allowance
• Life assurance
• Award-winning flexible benefits platform
• Support for learning and career development
• Hybrid working options available

Diversity, Inclusion & Accessibility

Equity, diversity, and inclusion are at the heart of who we are at Hyde. Were committed to creating a workplace where everyone feels respected, valued, and able to be their authentic selves. By embracing different perspectives, backgrounds, and experiences, we unlock innovation and reflect the diverse communities we serve. At Hyde, inclusivity isnt a one-off initiative

its embedded in our culture and central to how we work every day.

As a Disability Confident Employer, were committed to providing reasonable adjustments throughout the recruitment process and beyond.

We reserve the right to close this advert early if a suitable candidate is identified.