Housing Repairs & Maintenance Regional Operations Manager

Platform Housing Group; Leicester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A housing services organization in Leicester seeks a Housing Repairs and Maintenance Senior Manager to lead a dedicated team, ensuring high-quality repairs and excellent customer satisfaction. You will focus on operational performance, driving service improvements while embedding a culture of accountability. Candidates should possess strong technical knowledge of property maintenance and effective leadership skills. This is a unique opportunity to shape repair services within the organization.

Qualifications

• Strong technical knowledge of property maintenance and building compliance.
• Up-to-date understanding of Health & Safety legislation and Decent Homes Standard.
• Proven experience in leading teams and driving service improvements.
• Collaborative, inclusive leadership style focused on coaching.
• Ability to manage budgets and resources effectively.

Responsibilities

• Lead and motivate a team of Locality Area Managers and Trade Operatives.
• Deliver high-quality customer-first services.
• Embed a culture of accountability and continuous improvement.
• Collaborate across teams to deliver locality-based service.
• Use data to inform decisions and improve performance.

Skills

Leadership

Technical knowledge of property maintenance

Budget management

Data analysis

Collaboration

Education

HNC / HND in Construction or Building Management

CIH Level 4

Job description

Platform Property Care are looking for a passionate, driven and experienced Housing Repairs and Maintenance Senior Manager to lead a locality based in Leicester as a Locality Operations Manager. This is your opportunity to shape how we deliver responsive repairs, void refurbishments, and planned works across your area-ensuring every customer experience reflects our values of care, consistency, and accountability. Why this role matters As a Locality Operations Manager, you'll be the driving force behind a high-performing, multi-skilled team. You'll lead with purpose, inspire a culture of ownership, and ensure our services are safe, efficient, and customer focused. Your leadership will directly impact customer satisfaction, operational performance, and employee engagement-making a real difference in the communities we serve.

What you'll be doing

• Leading and motivating a team of Locality Area Managers, In-Day Schedulers, and Trade Operatives
• Delivering high-quality customer-first services with right-first-time repairs and voids
• Embedding a culture of accountability, safety, and continuous improvement
• Managing budgets and resources effectively and delivering value for money
• Using data and insight to inform decisions and improve performance.
• Collaborating across Housing, Neighbourhoods, Commercial, and Asset teams to deliver a seamless, locality-based service

Essential qualifications

• Strong technical knowledge of property maintenance and building compliance.
• Up-to-date understanding of Health & Safety legislation, Decent Homes Standard, and HHSRS
• Proven experience in leading teams and driving service improvements.
• A collaborative, inclusive leadership style with a focus on coaching and development
• An HNC / HND in Construction or Building Management (or working towards) and / or CIH Level 4

You will be measured on success by:

• 95% of repairs and voids completed within target.
• 85% first-time fix rate
• 95% customer satisfaction with repairs and estates
• Improvements delivered, cost-efficiency, and sustainability outcomes.
• Engagement, culture, and employee turnover metrics

This is more than an operational role-it is a chance to lead change, shape culture, and deliver services that truly put customers first. You'll be part of a wider transformation programme within Platform Property Care that's redefining how we deliver repairs and maintenance services for our customers.